pascald

Thank you for your comments Northyorks. The Fibaro folks don't even bother to confront the issues apparently. I have about 200 connected objects at home and this one beats the record of the WORST connected object ever. The following issues make it totally unusable in my view: 1. Login Issues I am experiencing constant log-outs with my idevices. I have an iPad which never moves away from the kitchen and the signal regularly logs out. Travelling devices experience even more issues. Logging back in is a real pain: sometimes it works, sometimes not. Sometimes Local, sometimes Cloud. Sometimes I need to reboot the iPad. Sometimes it works with one user, sometimes with another user, sometimes with none. This seems to be totally random. Fibaro has never provided any explanation on when to use Local, when to use Cloud. Why certain logins would fail, etc. This is a basic feature and there is no reason for this not to work. Local login should be done when no web connection is available. The app should remember the users and switch to local automatically if needed. This is how other systems work (Tahoma, etc.). 2. Video and Audio transmission Intercepting a call with audio and video LOCALLY (ie on LAN) doesn't work fast enough. Video is too slow and Audio is hashed. 3. Mobile transmission The system doesn't transmit the calls systematically when roaming on 4G on a mobile device. I am setting aside the (real but less important) issues such as poorly designed voice mail or ongoing ringing on other devices when the call is intercepted. Thus, the intercom remains unusable.

I have stopped using the product for my main entrance as it wasn't reliable enough. I have kept testing it on another entrance. The current status is: >> 1. You cannot take a call on iOS devices as login is not working most of the time hence you cannot intercept a call. Login should be immediate which is not the case.>> The Login process is really bad: sometimes it works as local, sometimes as remote, sometimes not at all. And when you need to take a call, the not at all option is the most frequent. Additionally when you have a login issue, you would have to quit the app to hope being able to login again.=> MAJOR still experiences difficulties when switching between remote and local>> 2. It is too slow to show the video hence you never get the video of the people ringing=> MAJOR The feed does not appear fast enough. Cannot answer calls. >> 3. When you manage to respond on one device by intercepting the alert (audio mostly as the video almost never works) it keeps ringing on others=> INTERMEDIATE Not solved>> 4. The iPhone app is poorly designed and not suitable for iPads which are used in horizontal mode (the most obvious mode) as rotation is not automatic and menus are not working in that mode=> INTERMEDIATE Solved!!>> 5. Login is regularly lost even for iOS terminals that stay permanently in one place (an iPad in the kitchen, wired)=> INTERMEDIATE to MAJOR Still happens>> 6. It has crashed twice in a week, without reason=> INTERMEDIATE No crashes recently>> 7. Voice mail feature is poorly designed and caller has no idea what to do (no message to indicate what to do)=> MINOR Not solved >> 8. Notifications on iPhone are not systematic=> MAJOR Sometimes it does appear, sometimes not. Independently of the 4G connection. It seems that the app loses connection and afterwards notifications are no longer sent. Happens mostly in remote mode. >> 9. During connections, the quality of the audio is poor=> INTERMEDIATE Difficult to understand what is being said. For audio messages left however, the audio is crystal clear. Points 1, 2, 8 and 9 are major. The product is thus clearly still UNUSABLE in its current state. And I have NEVER received any update from Fibaro Customer Service on this.

Still not a single word from Fibaro on the issues above. It seems to me that they are realising they made a serious mistake by rolling out this product which is indeed totally unusable as such. I have tried to come in contact with Fibaro by opening a case, facebook and this forum but to no avail. They do not react. My conclusion: 1. the product is not usable as such, does not provide any guarantee for a connection to an iDevice, the feed is simply not fast enough 2. the product is not stable 3. the product features (voice mail, ring tone, lack of chime,...) have not been sufficiently thought through (product design flaw) 4. Fibaro does not provide service for the product I have only one conclusion: ditch the product and replace it by a real working solution. I have heard very good things about Ring (acquired by Amazon which provides some guarantees that the Fibaro situation of no support would not happen again) which is a third of the price of the Fibaro intercom and has all the key features working (chime, etc.).

Update of my issues after the last software update. The update helped the login process which is smoother. Still having issues though when moving from Local to Remote, the app needs sometimes to be killed and restarted. The other issues remain. Fibaro support answered with a "funny": "Software developers are preparing another firmware update. Hopefully they will include your opinions in it." Good to know that bugs are "opinions" from clients and that we must live out of hope >> 1. You cannot take a call on iOS devices as login is not working most of the time hence you cannot intercept a call. Login should be immediate which is not the case.>> The Login process is really bad: sometimes it works as local, sometimes as remote, sometimes not at all. And when you need to take a call, the not at all option is the most frequent. Additionally when you have a login issue, you would have to quit the app to hope being able to login again.=> MAJOR Login is clearly improved with the new software but still experiences difficulties when switching between remote and local>> 2. It is too slow to show the video hence you never get the video of the people ringing=> MAJOR The feed does not appear fast enough. >> 3. When you manage to respond on one device by intercepting the alert (audio mostly as the video almost never works) it keeps ringing on others=> INTERMEDIATE Not solved>> 4. The iPhone app is poorly designed and not suitable for iPads which are used in horizontal mode (the most obvious mode) as rotation is not automatic and menus are not working in that mode=> INTERMEDIATE Not solved>> 5. Login is regularly lost even for iOS terminals that stay permanently in one place (an iPad in the kitchen, wired)=> INTERMEDIATE to MAJOR Still happens>> 6. It has crashed twice in a week, without reason=> INTERMEDIATE Another crash without reason>> 7. Voice mail feature is poorly designed and caller has no idea what to do (no message to indicate what to do)=> MINOR Not solved >> 8. Notifications on iPhone are not systematic=> MAJOR Sometimes it does appear, sometimes not. Independently of the 4G connection. It seems that the app loses connection and afterwards notifications are no longer sent. Happens mostly in remote mode. >> 9. During connections, the quality of the audio is poor=> INTERMEDIATE Difficult to understand what is being said. For audio messages left however, the audio is crystal clear.

Thank you Jakub, 1. Local vs. remote: I thought that local login was a login that wouldn't need any cloud, ie in-house. Under such a mode, the connection would be immediate and not leave the home/wifi network. Are you sure about what you wrote? 2. Video delays: experienced on local network. I never manage to get a video on my iPhone, takes too long. Wifi network is excellent, 100 Mbps+. I did not have issues with my previous interphone (which was sending the video permanently to iOS or Android tablets). 3. Login issues: I have deleted and reinstalled the app many times, this doesn't solve the issue. This is a Fibaro bug experienced on several iOS devices. 4. Power is 12 VDC, the crashing is not power related. It happens when we touch the rotating wheel at some point and the intercom start blinking reds (5 digits alternatively). Only solution is to restart power. These issues are major and a product cannot be released with bugs of this magnitude. This is not after-birth pain but rather premature birth leading to early death. I have never seen a product flawed to this extent as to its basic functions. And meanwhile, all Fibaro personnel is still sleeping and none bother to answer (case submitted, facebook post, forum post).

I have tried to contact fibaro regarding a recent installation of the Intercom. No response through any channel. My conclusion after 2 weeks: the product is totally UNUSABLE. Issues: 1. You cannot take a call on iOS devices as login is not working most of the time hence you cannot intercept a call. Login should be immediate which is not the case. The Login process is really bad: sometimes it works as local, sometimes as remote, sometimes not at all. And when you need to take a call, the not at all option is the most frequent. Additionally when you have a login issue, you would have to quit the app to hope being able to login again. 2. It is too slow to show the video hence you never get the video of the people ringing 3. When you manage to respond on one device by intercepting the alert (audio mostly as the video almost never works) it keeps ringing on others 4. The iPhone app is poorly designed and not suitable for iPads which are used in horizontal mode (the most obvious mode) as rotation is not automatic and menus are not working in that mode 5. Login is regularly lost even for iOS terminals that stay permanently in one place (an iPad in the kitchen, wired) 6. It has crashed twice in a week, without reason 7. Voice mail feature is poorly designed and caller has no idea what to do (no message heard)And additionally, no support provided. Fibaro doesn't respond to cases, neither to forums, etc.The product is really bad and should maybe be abandoned by Fibaro that should better stick to more simple products and fire the engineers responsible for the Intercom. I expect an intercom to: - work 100% of the time on in-home terminals without login issues or lost streams - provide a coherent and easy experience on these in-home terminals, analogous to what classical intercoms do - be synchronised among terminals, ie when one terminal takes a call, the others would stop ringing within a second - provide a systematic alert on 4G to terminals used when roaming outside of the home, video should work at least 90% of the time, audio 100% this is the basis for an intercom. if that is not possible, drop it!

Thank you Northyorks. Most issues flagged here should be resolved easily through a software upgrade. Especially the Login issue. Regarding the notification, I would assume that if a terminal is connected Locally, the link would be more stable, ie no cloud response needed while if it is remote, you will be dependent upon your 4G connectivity and cloud availability. Hence my preference for Local connection for the iPads that stay at home while my iPhone would be connected remotely... provided the login to these connections would work... Another issue: when used horizontally, the menu is no longer clickable and the iPad must be turned vertically to access menu function. This is a silly bug...

I have already reset everything. Why did this happen? Other issues: - login locally or cloud are only working sometimes and on some iOS devices. Sometimes local works, sometimes remote. If I try on another terminal, it may be the opposite. Why does this happen? Trying to login is really a pain and sometimes, you need to delete everything to be able to login again... Is this a software issue? Please correct asap. - use on iPad: I have an iPad permanently dedicated to the intercom and placed horizontally on the wall. The iPhone app works but if it loses the image during a disconnect (which happens frequently), the image will reappear but say vertical and not rotate automatically. - messaging: the ability for a visitor to leave a message is fine but how can I instruct him to do so? Is there a message that I could record and play?

I have installed my Intercom with access from a couple of iPads. After testing the opening of a gate with a code (which worked), the intercom started blinking red (5 digits alternating) and stopped being accessible by my iOS devices. Either local or cloud access has become impossible. It seems also that the Intercom has totally disconnected from the network (I had given a static IP which is no longer seen by my router), restarting the router did not help. What happened and what can I do? It cannot be that the Intercom would stop working all of a sudden and that the only way forward would be to reset everything!

I am considering the purchase of a full configuration of Fibaro for a very large house: Home Center 2, Motion Sensors, Wall Plugs and Flood Sensors. I need however to ensure further compatibility with: - Philips Hue lights - Sonos Audio System - Somfy RTS automated Blinds equipped with a Tahoma box and ideally: - honeywell Evohome connected to the Internet (Total connect Comfort Box) - Risco alarm system (connected through Riscocloud and mobile interface, apparently X10 compatible as well but not used so far) What level of compatibility could I expect from the Fibaro Home Center 2? I have read about some plugins (Sonos, Hue) but did not see anything about Somfy/RTS/Tahoma. Also apparently the plugins cannot be easily integrated in scenes... Additionally, is there an interface with IFTTT? Thanks