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Fibaro HCL-Light Frozen each day


Quartz

Question

Hello,

 

I have an Fibaro HCL Light with the last version and my problem is this box frooze each day, i can't connect to it and i must restart it by power down each day ?

 

It is not wifi or networkfk access because i have other camera and wifi product and i can access all time to there.

 

Is there some log to analyse or trouble shoot for Fibaro HCL light ?

 

Reagards.

 

Quartz

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Hello Quartz again, I have recuperated the first email that send me from Fibaro Support and I heeding this email, thing that I would have to do before.

 

In this mail told me several solutions, but the last one was create a Virtual Device that reboot all days the HCL. Its true that if you reboot the HCL the values change, now my data memory are:

 

7% Buffer

62% Used Space

18% Cache

13% Free space.

 

I think it is better values, but I do not know if are enough.

 

If you want I could send you this email, that attach a Virtual Device that do this. I have done it, and I will see the results. I hope It works,. But for me It would not be the solution, but If there are not other...

 

Kind regards

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Albeit I have a Homecenter2, I suggest you to run through your scenes and look after calls or triggers from devices that are either removed or have changed ID-number. This is known to cause freezes.

In particulier, does the HCL freeze at the same time each day? Then look after a scene that is supposed to run at that time!

 

Regards 

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  • Hello Thomas, Thank you for your proposition. 

    In fact it is during the night but i haven't scene during the night. My last scene is to run Arm detectors for night and next morning, doesn't access to the box to desarm the detectors .. .

     

    Nothing during night.

     

    Quartz

     

    I use Keyfob for Lighting a lamp and stop lighting this lamp, this is the only function i use after Alarm On, last scène Arming Detectors.

    Home Center Version 4.150

    In diagnostic Ram Free is only 2 % after 15h00 of running, is it correct ? 

    It is less for me and is there because i have too many scene for light system ?

     

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    2 hours ago, Quartz said:

     

    Home Center Version 4.150

    In diagnostic Ram Free is only 2 % after 15h00 of running, is it correct ? 

    It is less for me and is there because i have too many scene for light system ?

     

     

    I am also on 4.150 and there seems to be a bug in that version as my Homecenter2 is using its two cpu kernels more extensive than older firmware versions. In previous versions my cpu used only 2% of the possible power. With 4.150 it is around 30% without having changed scenes or added devices. Furthermore, my Homecenter2 is more powerful than yours - so if you are facing the same power drain, that could be a part of your problem.

    Adding to that, you ought to have at least 10-15% free memory to have a stabile system. I have approximately 50% free memory in my system.

     

    What can you do? Well, I would delete scenes that are not in use and I would also try to combine some of the scenes to save some memory.  Furthermore, I would use variables to trigger scenes instead of physical switches to avoid the HCL from using power on going through all scenes every second to see if something should be started. By using variables you could give your HCL a break as it will only check a scene if the variable is changed.

     

    How much the advice will help you is difficult to estimate. Try and report back.

    Edited by Thomasn
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  • Hello ThomasN,

     

    I will try, try also to run less scene or disable if i don't use them. 

     

    Is Fibaro have the feedback of more power process using there new version ?

     

    I will post if there is better with less scene.

     

    Regards.

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  • Hello ThomasN,

     

    For Free Space Memory in ma light FIbaro, i have only 8% free memory :

    - 55 % used space

    - 28 % cache

    - 9 % Buffer

     

    Regards

    Hello ThomasN,

     

    I have delay between each interrogation Zwave Object of 125 sec, is it too short ?

     

    Regards

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    Hi

     

    That's very nice digits, how long ago did it start?

     

    There are many ways to reboot, what do you do?

     

    What do you mean by this. (I have delay between each interrogation Zwave Object of 125 sec, is it too short).

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  • Hi hTiger,

     

    My Fibaro as reboot yesterday at 14h00.

     

    For the way to reboot, i'im interesting for making that automatic but i have Fibaro Light HCL, is it possible because this box doesn't read script ?

     

    For the interrogation delay, it is the delay between each Zwave Production Interrogation, i think Zwave Material Check, but i'm not specialist ;-)

     

    Regards

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    Hi
    For a long time, I used the VD to reboot, but in the fall, it did not work good anymore.

     

    Currently I restart manually,  --  it's very rare that it's freezing.

     

    I would suggest trying a simple restart where you pull the HCL connector and wait 1 hour before plugging in again.

     

    If necessary, use a contact timer for restart.

     

    My HCL does not like the red timer boxes, they eat ram.

     

    Edited by hTiger1
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  • Hello,

     

    It is good suggestion for using a timer, but in fact before, i don't have to reboot the HCL Box, only one time per month not each day or 2 days, i think it is the new update because i haven' change my scene and material ? :-0

     

    Regards.

     

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    3 hours ago, Quartz said:

    Hello,

     

    It is good suggestion for using a timer, but in fact before, i don't have to reboot the HCL Box, only one time per month not each day or 2 days, i think it is the new update because i haven' change my scene and material ? :-0

     

    Regards.

     

    Hi
    Try once to let HCL be out of power for at least 1 hour.

    4.153b works fine for me.

    Edited by hTiger1
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    Hello Quartz, I have the same problem than you, since one moth ago, more or less.

     

    I have test all that it is posible to do. In Fibaro tell me that it could be a problem with number of scenes, the capacity, like my HCL had a lot of work, but It is not the problema.

     

    I changed the Ip address to DHCP, to static, change several numbers on the net, and nothing.

     

    One thing that a I did was to enter in Recovery System, and erase all, and load a backup, nothing, the same. After that did the same but did not load the backup, in case that was the cause, and only charged one Fibaro Wall Plug, with out anythig, scenes, etc. nothing more, and the same result, frozen.

     

    I send a new email to Fibaro Support, but I did not had answer...

     

    The period of the frozen in my case it varies, some times the HCL works a minutes, one hour, half an hour, several hours, depends, but at the end the same, frozen. and the web that "Restart the system"

     

    I am going to test one thing. It is to change the AC ADAPTER, because I had a X10 system several years ago, and one time had the problem that it is not works correctly and It was the problem... to test, because I do not have any more idea. I changed the Ethernet wire, and It did not works too.

     

    Please, If you find out the solution tell me, and If I find too I will tell you.

     

    Kind regards

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  • Hello Javieruco, 

    Thank you for your feedback too. I my mind, Fibaro Light will be to light for the job.. . because Memory is Less 2 % free in diagnostic, How is it for your Fibaro Box ???

     

    For Free Space Memory in ma light FIbaro, i have only 8% free memory :

    - 55 % used space

    - 28 % cache

    - 9 % Buffer

     

    I have made also test and see when my automaitc scene are desactivated, it is running fast 4 days but with all my scene, 12 scene Light On - Off and also for presence simulated, just one day.

    I will try to remake this scene from scratch and test.

    The other proposition to restart each night with power minutery, i will tray too.

     

    If i have some news, i will post my remarcs.

     

    Kind Regars.

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    Hello Quartz, now I am working and I can see the Memory Space, but when I will arrive I tell you.

     

    But sincerally this is not the problema, because I did the test without anything, only with one Wall Plug, and it frozen too.

     

    This morning when I have left my house It Works, now It is frozen (grrrrrrrr...)

     

    The other proposition to restart each night with power minutery, for me I t is not a solution, beacause I have a HCL since two years ago, with the same scenes and devices, and now is when I do not work. Something Its wrong but I do not know what...

     

    Iam going to buy a AC ADAPTER, if it Works I tell you.

     

    Thank you very much.

     

    Kind regards.

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  • OK waiting on your feedback and perhaps other users have the same problem ?

     

    Welcome to join this discussion.

     

    Kind Regards.

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    Hello Quartz, my Ram Memory Data are:

     

    4% Buffer

    71% Used Space

    24% Cache

    1% Free space.

     

    But I do not undersand, I do not have too much devices or scenes, in total:

     

    2- Fibaro Roller Shutter 2

    2- QUBINO DIN Dimmer para carril Z-Wave Plus

    1- Multisensor Z-Wave Plus

    1- NEO COOLCAM NAS-PD01Z Z-wave PIR Motion Sensor Detector Home

    1- KeyFob

    6- Fibaro Wall Plug

    1- FIBARO Door/Window Sensor

    1- NEO COOLCAM NAS-DS01Z Z-wave Door Window Sensor Compatible with Z wave 300 500

    3- Ip Cam integrated

    1- Netatmo Thermostat and Barometric Station

     

    And seven scenes working, but without almost working, because the most work have one scene that send me a push when two doors are opened, but no more, so I do not understand this level of Memory Ram use, I supose that there are something wrong on a HCL...

     

    This morning I have update to 4.154, but the level of the Memory Ram is the same... I supose during this day It will be froze again...

     

    I am going to do again to reset the HCL and do not load a backup, and I am going to see what happen with the Memory Ram...

     

    Kind regards.

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    @Javieruco; hi i have the same issue with need to reboot ebery day. Could you please send me the mail with VD attachment - I like to try if that also helps me.

    Thanks!

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  • For me also well the detrails of mail. Actually, i have install power off during 5 minutes the night each day and it is running but i think we must open case to Fibaro Support and said we are not only to have this problem.

     

    Regards and thank's

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    4.160 is fucked up. 4.140 is last stable for me. on 4.160 HCL freezes each day...

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  • Thank's Poo, is the support have open case about that ?

     

    I have open One Case and i'm waiting about us. I think we must send case that there 's informed about this problem.

     

    Actually, i have solve with one time power switch each night to restart the light box, bit it is n't a solution for me. 

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