Welcome to Smart Home Forum by FIBARO
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Hello, I have a HC2 and use it in combination with Iphones. It worked really perfect for almost two years. Suddeny, 3-4 months ago, the iphone app lost the login information. Typing in my login details to the server and my HC2 was sufficiant to get connected again but after some time (hours or days) it happening again. We have 4 iphones connected and they started having the same problem more or less at the same moment. So it maybe has to do with an app-update or with an Ios update but until now I couldn't find a way to get this under control. It is really enoying and time consuming to logon to both systems each time when I want to use to app. It also looses all settings each time (like touch ID, ...). My HC2 is up-to-date (no beta release). Just to be clear : the system as such (lights, gates, scenes, ....) are all working perfect without any problem. It's only the remote access from Iphone that keeps resetting all the time. Here is what I already tried to get it resolved (without success) - Re-installed the app - Deleted all iphones from the HC2 - changed password to something even more complex - re-installed app on iphone - updated iphone recently to last release Does someone already had the same issue or can someone help me further ? I really don't have a clue anymore what else I can try to resolve this. Many thanks in advance, Bart