Search the Community

Hi there, I know that this question may be better suited under the Home Center mobile application section, but at the same time - not.. I'll explain throughout the post why! The background (to start with); I recently bought one Home Center 3 device to try the new unit after having a great configuration with three HC2 units at my house and two appartments that I own. The first issue was of course the migration from HC2 to HC3. Frustrated over the fact that I needed to se up everything. Rooms and Sections should have been easy to move. The devices - ok.. I get why.. I can take that I needed to add them in the new system. So - to make a long story short(er).. I added everything, and got my house configured fine - and I've even managed to rewrite all the scripts except for one detail (a pause which could be used in the LUA-script before was used to wait for five minutes before turning bathroom lights off automatically when no motion detector had detected any new movement in the room). But other than that - I've managed to get everything up and running quite ok. So - to the problem description: As the Fibaro Home Center mobile app is not working for Home Center 3, I had to overcome the fact that I was forced to use the "new" Home Center app. Horrible as that is, it's just a fact. But - regardless if I have my Android devices which are; Samsung Z Flip, Huawei P30, Huawei P10 Plus, Samsung Galaxy S20 or the apple device; iPhone 10 - I get the same problem. The problem: The first time I start the Mobile App, everything works just fine, and I can use it as expected. But.. The second time I start the app I get stuck with this screen. I know.. In Swedish, but if you ever used the app, you know that this screen is when you would expect the application to log in to your system. When I start up the app for the first time after installing the app - everything works just fine as I said. The second time though.. not so functional as this is all I get. Regardless of which phone I use. But - this ONLY refers to Home Center 3 - which is why I think it's a HC3 issue rather than the mobile app - as this is regardless of Apple or Android. When I use the app with my Home Center 2 devices that I still have, everything works just fine. Time after time when I log in on HC2, it just works as expected. But as soon as I switch to HC3 - the screen above is all I see.. for the rest of my life (or until I choose to scrap all data for the app/or reinstall the app). So, the solution thus far; 1. Open the apps in the mobile phone settings and delete ALL data (not just the cache) 2. Start the app again, and do all the initial settings and choose "Skip" for the welcome wizards that are shown just as if the app was freshly installed 3. Operate the app as normal 4. But.. When I close the app, or don't use it for 15 minutes or so - I have to start over with number 1 in this solution to be able to use the app. Frustrating!!! Or... 1. Uninstall the app 2. Install the app. 3. Do all setup-things (login, skip wizards etc) 4. Operate as normal 5. Start over on 1 in this solution.. (frustrating... again) So - Is there anyone that have the same issue? Or - does anyone have HC3 functioning properly with the Home Center mobile app? Because - I'd think that it just may be my device that needs an upgrade or something? The MOBILE app (Android) is version: 1.6.0 The Home Center 3 software/firmware version is: 5.020.60 Appreciate any thoughts/tips about this issue. Thanks for reading! /Peter

Dear FIBARO Forum user, As of 02.03.2020, we are changing the login method for the FIBARO Forum website. After this date, the only way to log in to FIBARO Forum will be to use the FIBARO ID account. It's another step into unifying FIBARO services under the FIBARO ID universal login method. Visit FIBARO Forum to discover the potential hidden in smart home devices! Improve your knowledge and skills through materials provided by our users. Share your opinion with others. If you have a FIBARO ID account, you will now use this account to log in to FIBARO Forum. If you do not have a FIBARO ID account and you want to keep access to FIBARO Forum website, we ask that you register one. Please keep in mind that if you wish to keep your profile history (content), the email address assigned to your FIBARO ID account needs to be the same as the one used on FIBARO Forum. You can register your FIBARO ID account at https://id.cloud.fibaro.com/registration Best regards, FIBARO Team

Hcl dosen't send email when promting forgot password. Can't at any devices because I son't got admin/superuser permissions. Im the only user in the HCL. WTD?

Hi all I'm hoping that someone can help me out. I was setting some new block scenes earlier and the HC2 seemed to crash, I just got the floating circles as if the interface was loading. So I went for a shower and then ended up going out. While I was out I got quite a few emails saying the IP address of my laptop had been blocked due to incorrect logins. So when I have got home I have tried to log back into the system. I was greeted with incorrect username/password. Which was very strange considering these are saved in my browser. So I had no choice but to reset my password. When I logged in, to my horror all of my devices have gone, and all of the scenes. I then realised that I have limited privileges. The password which I reset was for the superuser account (the only account on the home centre). But the HC2 has given me a standard user account instead?! I can log into Fibaro ID. I can log into the home centre but as a standard user. I have tried to log in with the old admin admin. No luck at all, I really don't want to rebuild my system. can anyone help? thanks in advance!

Hello Fibaro team, Internet as we speak is transforming towards more and more use of HTTPS and TSL. My question is simply, is there a timeplan for HC2 to transfer from HTTP to HTTPS also on the local site access solution? I understand there can be difficulties with the certificates...... For example, I would prefer to send an HTTPS request to HC2 for starting scenes or altering status on a device, where username and password are protected with TSL transmission. Kindly, DrPepper

Hello, I have a HC2 and use it in combination with Iphones. It worked really perfect for almost two years. Suddeny, 3-4 months ago, the iphone app lost the login information. Typing in my login details to the server and my HC2 was sufficiant to get connected again but after some time (hours or days) it happening again. We have 4 iphones connected and they started having the same problem more or less at the same moment. So it maybe has to do with an app-update or with an Ios update but until now I couldn't find a way to get this under control. It is really enoying and time consuming to logon to both systems each time when I want to use to app. It also looses all settings each time (like touch ID, ...). My HC2 is up-to-date (no beta release). Just to be clear : the system as such (lights, gates, scenes, ....) are all working perfect without any problem. It's only the remote access from Iphone that keeps resetting all the time. Here is what I already tried to get it resolved (without success) - Re-installed the app - Deleted all iphones from the HC2 - changed password to something even more complex - re-installed app on iphone - updated iphone recently to last release Does someone already had the same issue or can someone help me further ? I really don't have a clue anymore what else I can try to resolve this. Many thanks in advance, Bart

Hello, is it possible to use the fibaro-HC2-app only with a local account of my HC2? greetings