Family Members Locations

[Svartbacken 1]

Hi

 

I have just hade my HC2 for a week or so. But can’t get user locations to work. I have enabled GPS tracking every 15 minutes on the members of my family. I have logged in the iOS app with separate users. But I can’t seem to get any location data in my HC2. I can see on of the family members in the “Your House” view but there are no location data. Am I doing something wrong or doesn’t this work on 4.035?

[MalvinYNJ 4]

Hi,

 

Can you check the results under your 

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and check if all users' hasGPS is set to true/false.

[Svartbacken 1]

Tanks

 

I looked under api/users and I see that all users except me “hasGPS":false”. All users including me have iPhone 5 or 6 with iOS 8. But I know I tested the app on an Android phone. That may be why I can see med under My House as a user but without any location data.

I checked in the HC2 and all users have “How frequently GPS position from the user’s iPhone should be collected” set to 15 min.

[MalvinYNJ 4]

I've seen some users posting on this forum stating that their family tracking is not available on their ios devices as well.

 

Anyway have you contacted fibaro support yet?

[Svartbacken 1]

Yes I have a case from last week 4/3. But I have not got any reply yet.

[Juan Fco 0]

same here!

[alandee 79]

Heh, I've never noticed the link to where family is .. you learn something new every day !

.. mine just sends me random messages about where i am, so i guess something gps is working, but it usually occurs when i'm not actually where it tells me i am, but the family screen is blank anyways ..

oh well... put it on the bugzilla list i suppose .. ..

 

al.

[seby 0]

I have the same problem

I checked users and all have :

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Form where can change this.

 

(I have iphone 6, login with other user , .... )

[chaicka 195]

For the first time, I finally get to see the 'Family' panel/section popping up.

 

I am still not certain what I did that make GPS (partially) work or make the 'Family' panel/section shows up. Here are the steps I took:

 

1. Configure "How frequently GPS position from the user’s iPhone should be collected" for the user account in HC2;

2. Create a scene which polls for GPS position of the user.
(I started with a test scene that polls user appears in vicinity of home, radius 300m then sends an email notification).

3. Launch Fibaro app for iPhone and ensure it is logon via remote access, not direct IP to HC2.

4. Launch Settings (iPhone), go to privacy | locations menu and check if Fibaro app is set to 'Always'.
(Mine always turn empty whenever Fibaro app closes or reconnects and had to manual set to 'Always' again at each launch or reconnect of Fibaro app)

5. Go back to Fibaro app for iPhone and ensure it is the active app on iPhone screen.

6. Go to HC2, run the scene several times with a short interval in between. If you receive the email notification, that means GPS tracking is finally working (temporarily).

7. Check the value of "hasGPS":true. It may not show up immediately.

(Mine took a few hours later to show up as true while during testing, it stayed as false).

 

Good luck. By the way, GPS tracking is still not full functional for all iPhones in my household. The locations tracking setting always end up changing back to 'empty' so now have to manually change it to 'Always' and let Fibaro app run in foreground for some time before it mysterious track the position. As such, not useful to do scenes for it.

[loopez 7]

switching slowly to geofancy - looks promosing

[Guest azevenhuizen]

Geofancy indeed looks promising. Specially iBeaons to track close proximity.

 

But that is not why I bought fibaro 2 years back.

Fibaro itself should be able to track position according their sales team.

They are for sure selling more than possible. Its crazy that half of the features they promote do not work.

For the same money I could have taken domotics, and build the damm-thing myself on a $25,- pi

[rajp 14]

I am not sure what is going on here.. in my iphone, I do not see Fibaro in Location Services. I have uninstalled the app and re-installed it multiple times and am using the home.fibaro.com as my gateway..

[k2aab 1]

When I first set up my HC2 location services were working, my family data was populated and I could use it at a trigger. Several updates later and it no longer works.

 

Followed

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 post and I get results.

 

I also have the issue with location services being blank on my iPhone every time I go back and I think this is one of the major issues. I also noticed, not sure it is related but Lili used to say "Welcome Andrew. My name is..." now she just says "Welcome. My name is..." It's as if the app does not know who is logged into the app.

 

I find it more annoying that I had this working really well on my Veralite, there was an app that plugged into "find my iPhone" worked perfectly

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[chaicka 195]

Ya...Can be a pain that new app releases break functionalities. I guess it may be Fibaro is not in touch with Apple Developer program and constantly updating to new SDK to maintain the app and its functionality to suit newer iOS releases.

 

In iOS 8, the location services now allows 3 options "Always, No or When App in Use". Yet, majority of the apps still stick to old method. For Fibaro, it broke totally in recent few app releases.

 

Sigh...Few months and still waiting for this to be fixed.

[k2aab 1]

This is still not working, but as the app has not been updated it's to be expected. However I have worked out a few more things.

 

If you open the app and then go to location services and set to always everything works. However if go back to the app and it needs to be refreshed, location services setting will have been reset to blank.

 

I've written this up here with pics:

 

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Hopefully Fibaro can fix this soon as I'm missing location services

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