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iPhone app always crashes on startup


mike123

Question

I just bought and setup a Fibaro HC2 system and it worked well - finding it through fibaro finder, adding removing devices and accessing system from iPhone app. Then I upgraded to beta 4.062 and the following happened:

 

* iPhone app crashes on startup, just after "loading data.." appears. Tried fresh installs multiple times from two different iPhones, both on iOS version 9.2 with same result. This happens when connecting to the local ip, when trying with remote access I get error message that home center is not found. App becomes visible in HC2 access control so it does have contact at least. On my iPad the app works perfect when connecting through LAN.

 

* Long delay when adding new/removing new devices - can take up to 60 seconds before add/remove dialog is shown after clicking add/remove and takes a lot of timing and attempts to make it work.

 

* HC2 is not found through Fibaro Finder

 

* No serial number is shown in Configuration UI (not sure if it was before)

 

* No front panel led activity at all OR only during startup and a few minutes afterwards.

 

So I rebooted from recovery disk and reverted to some old 3.X version and problems remained. Upgraded to latest stable version, still same problems, then I again upgraded to 4.062 beta and the problems above remain. The HC2 is connected to an Apple Airport Extreme router and internet through fiber, I have set up port forwarding on port 80 to HC2.

 

Besides the above problems remote access is not working at all, home.fibaro.com is unable to connect to my HC2 (this I did not even try before installing 4.062 beta). Anyone else having similar problems? It might be same root cause for all, maybe just finding out why it's not showing up in Fibaro finder makes the other problems disappear?

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  • And on top of the above problems - after a day or two I get out of memory errors and a 503 page. This device is pretty useless to me, probably going to return it tomorrow

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    /emoticons/default_sad.png" alt=":(" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

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  • And more problems, when creating a backup the "Read this carefully" dialog is shown and it takes around 19 seconds. So far so good. But now the backup cannot be found anywhere. Am I just having bad luck here?

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