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503 Server Unavailable on brand new HC2


henningst

Question

I just received a brand new HC2 yesterday. I plugged it in and downloaded the Fibaro Finder software. It found my HC2 right away and I opened a browser to connect. The HC2 starts loading the page and almost immediately shows me a "503 Server Unavailable" page. I have tried rebooting it several times. I've started in recovery mode and reset the box to factory settings 6 times without any luck. It's only showing me 503 server unavailable

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/emoticons/default_sad.png" alt=":(" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />. I tried to find a few different URL's to see if I could get past the problem, and I can load various php scripts, .js and .css just fine. I was even able to access /reboot.php and actually reboot the box, but it seems to be something wrong with the software.

 

Is is possible to fix this or do I just have to return the box and get a new one?

 

I've submitted an official support request, but I have no idea how long it will take to get a response on that one so I'm trying here aswell

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/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

 

 

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  • Inquirer
  • Just a small update on this issue. I returned the HC2 and got a brand new one. This solved all the problems! It worked on first boot and I could easily add devices. I have no idea what was wrong with the first HC2 I got, but it was obviously not working properly!

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  • Did you try accessing it with another PC?

     

    Yes I tried from different machines and in different browsers. When I tried the next day, it actually worked when I started the box and left it on for a while. 

     

    But I'm still having a lot of issues with it. I.e. I'm unable to add any devices. I have a support case going with Fibaro, so I'll hopefully get it fixed..

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    Yes I tried from different machines and in different browsers. When I tried the next day, it actually worked when I started the box and left it on for a while. 

     

    But I'm still having a lot of issues with it. I.e. I'm unable to add any devices. I have a support case going with Fibaro, so I'll hopefully get it fixed..

     

    If it was me i'd return it and get a replacement

    it should work out of the box and you shouldn't need Fibaro support to 'look into it'

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  • I absolutely agree with you @autofrank! The HC2 is on its way back for replacement now. Yesterday I spent an hour together with a support technician who was logged into my HC2 without being able to get it working. This is not the experience I expect from a brand new device, and I really hope a new replacement will give me a smoother ride. If not, I'll give up on Fibaro..

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    I found a solution to this problem without the need to replace the device.

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  • 14 minutes ago, vsokolov said:

    I found a solution to this problem without the need to replace the device.

     

    Ok!? Good for you! What about sharing the solution with others who might run into the same issue :)

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    On brand new HC2 4.056 i have got "503 Server Unavailable" page on first boot.
    I tried many different solutions:
    - reboot by power button;
    - reboot by detach power plug;
    - restore to factory default state from the recovery mode;
    - change the browser (Firefox, Safari);
    and all combination of this one.

    But I found that the API (http://HC2_IP/docs) is fully functional. For example, GET /settings/info and other methods.
    So the base system works fine. Thus, the chances of a solution to the problem is.
    After several hours of search (thanks to Google) and meditation - a solution was found:
    1. Authorize in system (we remember that you need to use default account "admin" with password "admin") via the API (http://HC2_IP/docs) by calling any method of the API, which requires authorization. For example, by pressing "TRY IT" on method GET /settings/network. 
    Do not close the browser window!!!
    2. After the successful authorization (we saw proper network info) IN THE SAME BROWSER WINDOW AS IN STEP 1 enter in browser's adress line: http://HC2_IP/services/startUpgrade.php 
    3. IN THE SAME BROWSER WINDOW AS IN STEP 1 and 2 enter in browser's adress line: http://HC2_IP
    4. You should see the process of updating the system. Upon its completion and restarting the system, the error "503 Server Unavailable" no longer appears.

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    >> 503 Server Unavailable

    I got this problem once. but, yes, shift-control-del (clear browsing data - check all) solve my issue.

    another way - logging to HC via "incognito mode" in browser.

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    15 hours ago, 10der said:

    >> 503 Server Unavailable

    I got this problem once. but, yes, shift-control-del (clear browsing data - check all) solve my issue.

    another way - logging to HC via "incognito mode" in browser.

     

    These solutions I tried too. But unsuccessfully.

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    On 1/31/2017 at 1:54 PM, 10der said:

    >> 503 Server Unavailable

    I got this problem once. but, yes, shift-control-del (clear browsing data - check all) solve my issue.

    another way - logging to HC via "incognito mode" in browser.

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    I had the same thing, I just opened the box, followed the guide and error 503.  Now in upgrade process following VSOKOLOV ! 

    This seems to work. fingers crossed ! 

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    On 1/31/2017 at 3:27 PM, vsokolov said:

    On brand new HC2 4.056 i have got "503 Server Unavailable" page on first boot.
    I tried many different solutions:
    - reboot by power button;
    - reboot by detach power plug;
    - restore to factory default state from the recovery mode;
    - change the browser (Firefox, Safari);
    and all combination of this one.

    But I found that the API (http://HC2_IP/docs) is fully functional. For example, GET /settings/info and other methods.
    So the base system works fine. Thus, the chances of a solution to the problem is.
    After several hours of search (thanks to Google) and meditation - a solution was found:
    1. Authorize in system (we remember that you need to use default account "admin" with password "admin") via the API (http://HC2_IP/docs) by calling any method of the API, which requires authorization. For example, by pressing "TRY IT" on method GET /settings/network. 
    Do not close the browser window!!!
    2. After the successful authorization (we saw proper network info) IN THE SAME BROWSER WINDOW AS IN STEP 1 enter in browser's adress line: http://HC2_IP/services/startUpgrade.php 
    3. IN THE SAME BROWSER WINDOW AS IN STEP 1 and 2 enter in browser's adress line: http://HC2_IP
    4. You should see the process of updating the system. Upon its completion and restarting the system, the error "503 Server Unavailable" no longer appears.

    Thank you SOOOOO much Vsokolov!! This trick worked for me, finally I can connect to my HC-2 again after struggling with it on and off for months!

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