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Question
pfryan 0
I am new to Fibaro and need some urgent advice.
We have two power outages in the last few months since we purchased the Fibaro HC2. After the first time I learnt a valuable lesson re backups so I had to go through the whole process to reset and reinstall. When the second power outage occurred I was not too concerned as I knew I had an up to date backup.
I followed the correct procedure to start the recovery process (clicking NO to the option to remove z-wave devices) but after doing this all the devices and rooms etc. are gone. I then thought that I had to reinstate the backup so I went to the backup section of the admin and selected the up to date backup. This process just kept going and going for an extremely long time (my setup only has about 12 devices). After about 30mins I refreshed the screen to only be presented with the 503 error screen.
I have done this procedure about 6 times and still get the same result. Have emptied the cache from multiple browsers but still no luck.
Can somebody tell me if I am going about this the correct way and if not tell me how. Or is the recovery process meant to reinstate from your last back-up.
Cheers
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