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Unable to connect to Carrier Cor Thermostat


metal121
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Question

So, I went and bought a Carrier Cor wifi thermostat for $350 because the HC2 has a plug-in for Carrier Furnace thermostats.  I have the new thermostat up and running and I am now trying to get my HC2 to connect to it. In my HC2,

 

1. I have the Carrier Furnace plug-in installed

2. In the Carrier plug-in, under "advanced", then "network configuration", then "IP address", I hit search.

3. The plug-in can't find the ip address for the thermostat and says nothing is found

3.  I have tried to input the IP address myself into the "IP Address" box  and it still says it can't find the thermostat

 

The thermostat is working normally, has an IP address and a MAC address, no problems with it.

 

Any one have any idea how to get this to work or did I just waste $350 dollars???


Thanks!

 

 

 

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On 31.03.2017 at 6:44 AM, metal121 said:

1. I have the Carrier Furnace plug-in installed

2. In the Carrier plug-in, under "advanced", then "network configuration", then "IP address", I hit search.

3. The plug-in can't find the ip address for the thermostat and says nothing is found

3.  I have tried to input the IP address myself into the "IP Address" box  and it still says it can't find the thermostat

 

The thermostat is working normally, has an IP address and a MAC address, no problems with it.

Hello,

 

So the device works via your local WiFi properly? Can you check with Fing app if the device is indeed available in your local network?

Is it possible for you to reserve IP address on your router for the device and then manually add the device to our system?

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Hi,

I have the same issue, I cannot find my Carrier air conditioner using the Carrier Furnace. Were you able to solve the issue?

 

Thank you,

Alex F.

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