Another 503 crash

[jpfernandez 1]

Hola:

 

A client asked Us for help when an error 503 appeared in his system. The firmware was 4.130. This issue came up 24 hrs before his deadline with his client ! We wanted to replace his HC2 so that we may continue to explore this issue but he insisted that he could re do all over the project, and then if the error came back he would send us the HC2. He tried to do recovery using the cloud backup but it didn´t help, here are some screen shots of the process when we help him.

  

This was the 3^rd time he tried recovery, he had tried with and without erasing the z wave network

 

Whenever he asked for not erasing the Z wave network this is how the system looked afterwards . The system has over 50 z wave devices

 

If he tried to recover the latest backup the error kept coming

 

We believe that he did factory restore and the problem was Solved…

 

Any light on the matter would be highly appreciated

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[T.Konopka 8]

Hello,

 

503 error is most probably caused by corrupted backup file. Simply try an older one.

50 boxes you see are the result of not erasing Z-Wave network.

My advice: recovery -> erase Z-Wave network -> IF THE BOXES WON'T DISAPPEAR THEN -> Configuration -> Reset Z-Wave network