Fibaro HC2 Crashed??

[morpheus75 75]

I dont know if anyone else has come accross this, but this morning my system seemed to have froze! My last scene that ran was about 00:05, and after that i have just a couple of scenes to turn off bedroom lamps and these didnt work, neither did the morning water heating, central heating scenes etc

when i tried to manually run them nothing worked. tried to disarm sensors but they would auto-re arm. tried the dimmers and they would stay on. no scene would run.

a restart of HC2 did the trick.

a client of mine reported the same thing this morning so Question: Has anyone else experienced this, this morning?

 

thanks

[Jamie mccrostie 82]

1 hour ago, morpheus75 said:

I dont know if anyone else has come accross this, but this morning my system seemed to have froze! My last scene that ran was about 00:05, and after that i have just a couple of scenes to turn off bedroom lamps and these didnt work, neither did the morning water heating, central heating scenes etc

when i tried to manually run them nothing worked. tried to disarm sensors but they would auto-re arm. tried the dimmers and they would stay on. no scene would run.

a restart of HC2 did the trick.

a client of mine reported the same thing this morning so Question: Has anyone else experienced this, this morning?

 

thanks

Mine crashed this week, wednesday morning , has been flawless for almost 2 months. Hc2  3leds up but nothing working Same, Same restart fixed it.  4.131

Thats NZ time

/date

Edited July 20, 2017 by Jamie mccrostie

[Jacek Stark 44]

My HC2 crashed 2 times in last few days. I did`t can login. Only hard reset helps me.

Version fw of HC2 now is 4.133b. In ver. 4.120 my HC2 worked 2 mounths without any problems.

[AutoFrank 372]

1 hour ago, morpheus75 said:

I dont know if anyone else has come accross this, but this morning my system seemed to have froze! My last scene that ran was about 00:05, and after that i have just a couple of scenes to turn off bedroom lamps and these didnt work, neither did the morning water heating, central heating scenes etc

when i tried to manually run them nothing worked. tried to disarm sensors but they would auto-re arm. tried the dimmers and they would stay on. no scene would run.

a restart of HC2 did the trick.

a client of mine reported the same thing this morning so Question: Has anyone else experienced this, this morning?

 

thanks

 

All running good here @morpheus75

running 4.130

[morpheus75 75]

strange. so a mixed response. the rest of clients have had no issues and just the 2 of us. plus a mixed response here also.

could just be coincidental.

however will continue to monitor.

thanks for all your responses guys!

cheers

[Sankotronic 2,091]

I experienced this type of crash only once on 4.120 if I remember correctly that was not caused by me  Now on 4.130 i have 31 days of HC2 working without any glitches.

[jpfernandez 1]

We have just begun to have similar symptons 

We did power cylce on the modem, router, and switch and cleared cache on our web browsers.

Still it starts to function normally but then it shows inclomplete screens (attached files)

In order for the HC2 to work we need to refresh the webpage up to 3 o 4 times

Our Version is 4.130 and it has gone over several tests and worked fine until 2 or 3 days ago.

Please login or register to see this attachment.

Please login or register to see this attachment.

Please login or register to see this attachment.

Please login or register to see this attachment.

This how the CPU looks after we have erased over 10 scenes that may be causing some trouble...

Please login or register to see this attachment.

[morpheus75 75]

mine just crashed again.

pic below is what i got.

it seems to have crashed after about 1pm today UK Time.

no new scenes and no new devices installed firmware version 4.133. this is the first time in 2 years of HC2 that it has happened to me.....

so thoughts?

Please login or register to see this attachment.

[jakub.jezek 350]

1 hour ago, morpheus75 said:

mine just crashed again.

pic below is what i got.

it seems to have crashed after about 1pm today UK Time.

no new scenes and no new devices installed firmware version 4.133. this is the first time in 2 years of HC2 that it has happened to me.....

so thoughts?

Please login or register to see this attachment.

Last time this happened to one of my customers, he deleted cache memory in his browser and then it was ok again.

 

Maybe try anonymous mode in browser to access your HC.

 

Also this happened few times on training sessions I led after update from 3.600 to 4.070. And delete browser cache always helped me.

[morpheus75 75]

@jakub.jezek

 

my HC2 was completely un responsive. no scenes worked and no phone access.

gonna wait and see now.

[AutoFrank 372]

23 minutes ago, morpheus75 said:

@jakub.jezek

 

my HC2 was completely un responsive. no scenes worked and no phone access.

gonna wait and see now.

 

@morpheus75

 

Any chance you have a race condition that is slowly consuming resources until it crashes ?

you could try and log the diagnostics data every 5 mins and see if its climbing

[morpheus75 75]

@AutoFrank

interesting.... how would i do that then please?

 

also to note that i have not changed my system for the last few weeks. so no new devices and no new scenes either.

the last device i added was HEM to monitor House Power and Solar Power, they are being logged with HC2 new energy panel so no external logging or any additional scenes so ive no idea what could be causing it....

[AutoFrank 372]

8 minutes ago, morpheus75 said:

@AutoFrank

interesting.... how would i do that then please?

 

also to note that i have not changed my system for the last few weeks. so no new devices and no new scenes either.

the last device i added was HEM to monitor House Power and Solar Power, they are being logged with HC2 new energy panel so no external logging or any additional scenes so ive no idea what could be causing it....

 

@morpheus75

If i recall you don't use the smart message hub or pushover ??

 

if this is correct , we would have to use email ... would you be okay with one email every 5 mins ?

[Jamie mccrostie 82]

51 minutes ago, morpheus75 said:

@jakub.jezek

 

my HC2 was completely un responsive. no scenes worked and no phone access.

gonna wait and see now.

 

Same here no new scenes or devices for over a month.... I did have a fibaro sensor go off line two days later flat battery no battery warning just stopped working 

had to exclude and reinclude to get it working

All seems to ok since

[morpheus75 75]

12 minutes ago, AutoFrank said:

 

@morpheus75

If i recall you don't use the smart message hub or pushover ??

 

if this is correct , we would have to use email ... would you be okay with one email every 5 mins ?

thats fine. lets do it

[AutoFrank 372]

7 minutes ago, morpheus75 said:

thats fine. lets do it

 

@morpheus75

 

perfect...

give me a few minutes to cobble something together ...

[morpheus75 75]

5 minutes ago, AutoFrank said:

 

@morpheus75

 

perfect...

give me a few minutes to cobble something together ...

cheers.

gonna nip out do some shopping so take your time mate..

[AutoFrank 372]

1 minute ago, morpheus75 said:

cheers.

gonna nip out do some shopping so take your time mate..

 

Here you go @morpheus75

It's set to send 5 mins (300000ms) to the super user account

adjust as required

 

should get an output like this..

 

Please login or register to see this code.

Please login or register to see this attachment.

[morpheus75 75]

that was quick.

will install and give feedback.

many thanks

[AutoFrank 372]

1 minute ago, morpheus75 said:

that was quick.

will install and give feedback.

many thanks

 

no worries @morpheus75

 

Keep us posted on what you find ....

[Lambik 192]

Just a remark, check if there any devices with (<5%) low battery or ones who are reporting 'dead'. In the past I noticed if a device is dead and is used by the zwave network as a hop to other devices or when a dying device is connected to a (stand-alone) hop, the HC2 freezes (because the hop has problems connecting or overloaded with connecting data).

 

2 weeks ago I got a strange message from a device reporting low battery. I didn't had the time to check so I disabled the mail messages. After a day I checked and the device wasn't reporting low battery any more. After some investigation I found that a nearby device was gone 'dead' (because of low battery) and probably polluted z-wave communications somehow.

 

I cannot prove the above assumptions but it is something I noticed. The HC2 can be get alive again after some period of time, I assume because of an (automatic initiated) network 'heal'.

 

Maybe you can check batteries just to rule out my assumption. Just to be sure that I'm wrong.