Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


Question

Posted

Hello please could someone help me.

 

I have just bought a home center lite and created a fibaro id. I have selected remote access in my LAN settings but when I try to add HC it says " HC already added by other user. Please contact tech support " I have email a couple of days ago but I have had no response ?

5 answers to this question

Recommended Posts

  • 0
Posted

Where you're trying to add the HCL ? 

  • 0
Posted

Hi, I have the exact same problem, with a Home Center Lite I got from someone. How can I get it reassigned to me?

 

I am referring to the Add New Home Center area, in Remote Access on home.fibaro.com

 

Thanks!

  • 0
Posted

Hello,

 

I have same problem with my new equipment.

 

Hopefully someone knows hot to solve it.

 

Many thanks.

Roberto.

  • 0
Posted (edited)

Make sure your on a static IP and port 80 is open. I'm using a DNS service and I'm behind a VPN and I've never had issues. With dyn.com. 

Edited by matt1981
edit
  • 0
Posted

whoever you have bought the HC from they need to log into their remote ID and remove that HC from their account. once that has been done then you can register the HC to yourself.

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...