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Notification Center, Message not going away


spordomingo

Question

Hi everyone,

 

With this my first message in the forum, I'd like sharing an issue I'm having with my HCL Notification Center, it might be that someone already went through it and can support me.

 

It seems that at some point my HCL 'crashed' while I was soft reconfiguring some of my devices, once the system was up again it went on reconfiguring the devices queued until it finished. My issue is now that it looks like the device the HCL was reconfiguring while it crashed appears as 'pending' to reconfigure in the Notifications center all the time, even if I click on the 'cancel' button, the message won't go away (see attached image).

 

I also tried starting a new soft reconfiguration of this same device, which starts immediately after I initiate it and finishes all right, but this previous message remains there... It's rather annoying honestly speaking.

 

Has anyone gone through this before? any ideas on how I can get rid of this message?

 

Cheers,

Sebastian

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Hi @spordomingo,

 

Welcome to our Forum!

 

Unfortunately this issue can be fixed in to ways:

 

1. Recovery - which is, I guess, too much hassle for this problem.

 

2. Contact with our Support.

In order for them to connect with your HC, you need to:

a) forward ports 22 and 80,

b) have public IP address,

 

and then you need to send it together with: 

c) serial number of your HC,

d) login credentials (you can create a temporary user).

 

 

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