robw 49 Share Posted September 16, 2017 (edited) Hi, In June my precious HC2 broke down during night when I was asleep. The summer have been full with other things to do, so I waited until two weeks ago to contact support for repairs. The support team was great and helped me quickly with RMA documents. I sent it in, and got it back yesterday. It was packed in the parcel ok, and Fibaro also had place a small box of candy in it. They had changed the whole motherboard and also got back my latest backup. I have just finished upgrading the HC2 to the latest official release released this week, and all seems to work great! Shipping took a workweek, and shipping back 4 days. So when Fibaro got the HC2, they took care of everything in a workday and sent it back the same day. I want to thank Fibaro for the quick repairs and great support! Thank you! Wish you all a great day, Rob Edited September 20, 2017 by robw 1 2 Quote Link to post Share on other sites
Sankotronic 1,331 Share Posted September 16, 2017 Hi @robw and thank you for sharing positive experience! Really appreciate that! Quote Link to post Share on other sites
T.Konopka 1 Share Posted September 19, 2017 Hello, Great to know that everything went well! Enjoy FIBARO System! Quote Link to post Share on other sites
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