robw 43 Share Posted September 16, 2017 (edited) Hi, In June my precious HC2 broke down during night when I was asleep. The summer have been full with other things to do, so I waited until two weeks ago to contact support for repairs. The support team was great and helped me quickly with RMA documents. I sent it in, and got it back yesterday. It was packed in the parcel ok, and Fibaro also had place a small box of candy in it. They had changed the whole motherboard and also got back my latest backup. I have just finished upgrading the HC2 to the latest official release released this week, and all seems to work great! Shipping took a workweek, and shipping back 4 days. So when Fibaro got the HC2, they took care of everything in a workday and sent it back the same day. I want to thank Fibaro for the quick repairs and great support! Thank you! Wish you all a great day, Rob Edited September 20, 2017 by robw 1 2 Quote Link to post Share on other sites
Sankotronic 1,301 Share Posted September 16, 2017 Hi @robw and thank you for sharing positive experience! Really appreciate that! Quote Link to post Share on other sites
T.Konopka 1 Share Posted September 19, 2017 Hello, Great to know that everything went well! Enjoy FIBARO System! Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.