Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


  • 0

[SOLVED]Fibaro ID issue - HC already registered


nickarsow
 Share

Question

Hi guys,

I have the following issue when I try to obtain Fibaro ID:

1. After registering for Fibaro ID, I don't see my HCL in the list. When I try to register my HCL, the system says it has been already registered;

2. Maybe some time ago I had registered my HCL, but I neither find the e-mail and the password or delete my previous HCL registration. The system offers to use my old pass, but it is a stupid loop!!!!!!!

3. I sent an e-mail to the Fibaro support but have no reply.

 

Please advice how to proceed?

 

Best regards

Nick

Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Best advise is to stay calm and wait for Fibaro to answer your question. They are quite speedy - but not on-line 24/7.

Link to comment
Share on other sites

  • 0

The topic has been moved from "

Please login or register to see this link.

" to "

Please login or register to see this link.

".

 

Temat został przeniesiony z "

Please login or register to see this link.

" do "

Please login or register to see this link.

".

Link to comment
Share on other sites

  • 0

Hello @nickarsow,

 

15 hours ago, nickarsow said:

my HCL, the system says it has been already registered;

Our Support Team can reassign Home Center to different Fibaro ID after verification.

 

Please wait patiently and provide them with necessary details if necessary.

 

 

Link to comment
Share on other sites

  • 0
15 hours ago, nickarsow said:

After registering for Fibaro ID, I don't see my HCL in the list. When I try to register my HCL, the system says it has been already registered;

From my experience, i recommend to take a photo of ID and MAC from label at bottom of Fibaro HCL and send it to Fibaro support. By this, you can show them that HCL is yours and you will have much quicker response.

 

Or you can call them if you need much quicker response. But 1st i would send them a mail with HCL label photo and wait for ticket number.

Link to comment
Share on other sites

  • 0
  • Inquirer
  • Hi guys,

    Thanks. I just e-mailed a photo to Fibaro team and will wait for a solution.

     

    BR

    Nick

    Link to comment
    Share on other sites

    • 0
  • Inquirer
  • Hi guys,

    Thanks to Maciej from Fibaro team, the problem has been solved.

    Now I have access to my HCL via Fibaro cloud.
    The topic can be closed as solved.
    BR
    Nick
    • Like 1
    Link to comment
    Share on other sites

    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Answer this question...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

     Share

    ×
    ×
    • Create New...