[SOLVED]Fibaro ID issue - HC already registered

[nickarsow 3]

Hi guys,

I have the following issue when I try to obtain Fibaro ID:

1. After registering for Fibaro ID, I don't see my HCL in the list. When I try to register my HCL, the system says it has been already registered;

2. Maybe some time ago I had registered my HCL, but I neither find the e-mail and the password or delete my previous HCL registration. The system offers to use my old pass, but it is a stupid loop!!!!!!!

3. I sent an e-mail to the Fibaro support but have no reply.

 

Please advice how to proceed?

 

Best regards

Nick

[Thomasn 77]

Best advise is to stay calm and wait for Fibaro to answer your question. They are quite speedy - but not on-line 24/7.

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[I.Srodka 4]

Hello @nickarsow,

 

15 hours ago, nickarsow said:

my HCL, the system says it has been already registered;

Our Support Team can reassign Home Center to different Fibaro ID after verification.

 

Please wait patiently and provide them with necessary details if necessary.

 

 

[jakub.jezek 353]

15 hours ago, nickarsow said:

After registering for Fibaro ID, I don't see my HCL in the list. When I try to register my HCL, the system says it has been already registered;

From my experience, i recommend to take a photo of ID and MAC from label at bottom of Fibaro HCL and send it to Fibaro support. By this, you can show them that HCL is yours and you will have much quicker response.

 

Or you can call them if you need much quicker response. But 1st i would send them a mail with HCL label photo and wait for ticket number.

[nickarsow 3]

Hi guys,

Thanks. I just e-mailed a photo to Fibaro team and will wait for a solution.

 

BR

Nick

[nickarsow 3]

Hi guys,

Thanks to Maciej from Fibaro team, the problem has been solved.

Now I have access to my HCL via Fibaro cloud.

The topic can be closed as solved.

BR

Nick