Fibaro and Alexa - Device not responding

[Pellepennan 0]

A few weeks ago i installed two Echo Dot 2 at home. I enabled the Fibaro home skill.
It is really a fantastic combo. It worked great. A bit slow. But still working. Yesterday morning when i tried to light up the livingroom, Alexa responded ”the device is not responding”. All devices earlier discovered by Alexa where unreachable. I tried to disable the skill and enable again. Still same problem. I did some troubleshooting and:

The Fibaro worked as before. Fibaro App, Remote via home.fibaro.com and local. No problem.

Then I created a new Amazon account, installed the Echo Dot again, enabled the skill and..... no devices could be discovered.

 

All other services work in Alexa.

Ideas ?

[smg2274 0]

i have the same problem since yesterday

[I.Srodka 4]

Hi @Pellepennan!

 

Did you try to restart your Home Center? This often helps and even though your remote access could work fine, the Home Center reboot can help.

 

 

[Pellepennan 0]

Yes I did. Several times. No change. But i have got an answer from your support that worked. I have asked if Fibaro Support can post there answer here on the forum.

I hope they do ! 

 

But in short:

1. You must have both Fibaro Home Skill AND Fibaro Custom Skill enabled.

2. Ask Alexa to search for Home Center and chose right Home Center.

3. Then discover again (I did with no success)

4. Then I restarted the gateway and did a new discovery

 

Success !!!

 

 

 

[Tundel 9]

11 hours ago, Pellepennan said:

1. You must have both Fibaro Home Skill AND Fibaro Custom Skill enabled.

 Honestly, I did not understood, why do I need both skills, so I use just one, Fibaro Home Skill, and it just working.
Why do we need two skills?

[Pellepennan 0]

Congratulaton !! It worked for me aswell at first

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