RESET HC2 TO FACTORY DEFAULT

[wildfandango 0]

Hi there, i have a big problem,,, major of my house is controled by the hc2.

 

After a electric storm the devide has dead

 

I must send the HC2 to the Fibaro Suport in Pol, but is very important to me recover my house control.

 

I have buy a sencond hc2 unit in amazon (used device, 2nd hand), now i have 2 devices one damaged ready to send to Fibaro support and another "ok" from amazon...

 

I have 2 problems.

• The amazon devices is preconfigured and i dont know the IP... there is a method to reset the device to the factory defaults?
• The damaged device has a usb stick, i can change the usb-stick between devices directly?

 

thx in advance

[Sankotronic 2,091]

Hi @wildfandango and welcome to Fibaro forum!

 

1. To reset HC2 to factory settings please see this link:

   Please login or register to see this link.

2. You can not use another USB stick with HC2 except the one that came with it. Officially you have to send HC2 to be paired with another stick to use. But there are some solutions that are not officially supported by Fibaro. One that maybe can help, you can find here or on French Fibaro forum It has something to do with backups.

[wildfandango 0]

thx finally ill send my device to the Fibaro's people  without trepassing any cfg...

[Thomasn 77]

3 hours ago, wildfandango said:

Hi there, i have a big problem,,, major of my house is controled by the hc2.

 

After a electric storm the devide has dead

 

I must send the HC2 to the Fibaro Suport in Pol, but is very important to me recover my house control.

 

I have buy a sencond hc2 unit in amazon (used device, 2nd hand), now i have 2 devices one damaged ready to send to Fibaro support and another "ok" from amazon...

 

I have 2 problems.

• The amazon devices is preconfigured and i dont know the IP... there is a method to reset the device to the factory defaults?
• The damaged device has a usb stick, i can change the usb-stick between devices directly?

 

thx in advance

 

This issue adds to the need for Fibaro to come up with a solution for an external backup in order to be able to recreate all the house scenes on a new device. During winter and winter holidays no one can wait for the postal service and Fibaro to deliver a refurbished homecenter. Especially if guarantee is gone anyway.

[tinman 1,025]

check PM, i think i can help you before holidays