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Fibaro motion sensor cant be detected by ST hub v2



Some months ago I bought a new ST Hub v2 (from Amazon UK) and 4 new fibaro motion sensors z-wave Gen5 (from Versternet UK). Both are UK versions. I had not used them till last week, but when I tried to set-up them in my home in the Netherlands and I manage to pair pair 3 of the 4, relatively easily. However I can no way manage to have the 4th detected by the Hub. I reset both (following the steps I saw on internet), and I also tried to exclude the sensor by following the general exclusion option in the mobile app but also this didn’t give any result. From ST support they told me to confirm if the sensor works also in the UK frequencies, and I checked that this is indeed the case. I have managed to include in the ST hub a number of other sensors etc. so it seems that the Hub is Ok. I am about to check the options for returning this brand new motion sensor, supposing there is also some sort of guarantee. But, before doing that, is this a common issue and is there anything else to try?

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