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Telephone support


k1s

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Hello, Has anyone tried telephone support?

 

I'm contemplating calling since the email response was unhelpful but took seven days. 

 

But given the support line (UK) costs so much per minute, I'd just like some reassurance from anybody that has had a positive experience that it's actually good for support, not just a revenue generator.

 

Thanks

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10 minutes ago, k1s said:

But given the support line (UK)

as far as I remember (was the message here) UK office and support closed. 

UPD: 

maybe I'm wrong

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  • 1 minute ago, 10der said:

    as far as I remember (was the message here) UK office and support closed. 

    The website here : 

    Please login or register to see this link.

     

    displays this

     

    English language
    10:00 - 18:00 CET

    [email protected]

    Global: +48 61 880 1000

    UK: +44 845 154 2852

    FR: +33 970 733 545

    CL: +56 2 28486547 opt. 2 or ext. 303

     

    All very expensive options for a UK caller, not least the UK number 60p per minute

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    Sir, I do not think what 0 (or 1st - idk) support line can answer a difficult question. 

    for example, I have had 2-week e-mail support. I have simple repro case and this case says about the issue in the core (yes. I am a developer and knows how works some systems in HC).

    nevertheless - 2-week useless mailing with very strange as for me technical staff who did not understand the difference between VD and scenes (sic!)

    but the choice is actually yours.

     

    Edited by 10der
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    Well, what can I say guys : )

     

    Our telephone support is great!

    They are very helpful, skillful and experienced.

     

    This number for UK is absolutely correct: +44 845 154 2852

     

    @10der, could you send a PM with the email you used to contact us, because we don't have any cases from the email I see in your Forum profile.

     

     

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  • On 3/9/2018 at 7:41 AM, I.Srodka said:

     

    @10der, could you send a PM with the email you used to contact us, because we don't have any cases from the email I see in your Forum profile.

    I sent you mine too, but no reply.

     

    Why does your email support person just close the ticket without resolution, and then not reply to follow-up explaining that the so-called resolution isn't?  Does your telephone support do the same? 

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