Can't key KeyFob into EXCLUSION mode

[johnstonf 0]

I have tried a hundred times to get my new KeyFob into exclusion mode!

 

I have read and followed this in manual:

Removing (Exclusion) - Z-Wave device learning mode, allowing to remove the device from existing Z-Wave network. To remove the device: 1. Set the main Z-Wave controller in remove mode (see the controller’s manual). 2. Click and simultaneously. 3. Click or until LED glows green. 4. Click . 5. Wait for the removing process to end. 6. Successful removing will be confirmed by the Z-Wave controller’s message.

 

I also found and tried following the YouTube link:

 

Where is says "Click X until LED glows green" mine NEVER goes green, no matter how long/short i hold it.

Is there a bad batch of these?

 

Driving me NUTS!

 

 

 

[T.Konopka 8]

Have you tried force removing it from your HC by clicking the x in the device window on the dashboard and then adding it once again?

[petergebruers 1,261]

To exclude the device, set the HC to "device, delete", starting the countdown. If the Keyfob is locked, please unlock it, wait for the green confirmation. Then press O and -, this enters the menu at step "wake up the device", the LED glows white. Press /\ to go to the next menu item: "learning mode (adding/removing)". The LED glows green. Confirm the option by pressing +. The LED blinks green to confirm deletion, red indicates failure. All this has to be done in a certain rhythm, because at each step there is a timeout, that will cancel whatever you are doing. I hope this helps.