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Can't add door sensor after replacing battery


Brendanlim
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Hi,

 

I have just replaced the battery of my door sensor which used over a year. After replacing, I can't get any reading of my door sensor. Then I force removed the device and I can't add the door sensor to my HC2 anymore.

 

I also reset the sensor by clicking both TMP at the same time when placing the battery, but the LED just blinked 8 times in 5 sec, this makes me feel weird. The sensor does react when it sense the magnet around.

 

Does anyone know how to add to HC2 in my case? Thanks a lot.

 

Regards,

Brendan

Edited by Brendanlim
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Go to Devices --> add remove and again "do delete devices"

When correctly done reincluded

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Hi @Brendanlim,

 

Try folowing processes.

 

With Z-Wave gateway:

  1. Open the cover of D/W 2
  2. Go to Devices --> add or remove device -> Remove device
  3. Hit Remove device button
  4. Hold TMP button on bottom of device. -> If you have FGK-10x and not FGDW-002, then press and hold internal TMP button.
  5. Triple-click on side button of device.
  6. Device should be excluded.

Reset without Z-Wage gateway:

  1. Open the cover.
  2. Remove the battery.
  3. Install the battery while holding both TMP buttons.
  4. Visual LED indicator will be flashing slowly for 5 seconds – keep holding the buttons.
  5. Release one button when the LED indicator starts flashing quickly.
  6. Click released button once to confirm launching of reset procedure.
  7. Wait a few seconds until a long blink of the LED indicator. Do not remove the battery.
  8. Visual LED indicator will blink 5 times quickly to confirm the reset.

Regards,

Jakub

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  • 8 hours ago, clayton said:

    I had the same problem, once before. I´ve solved replacing the battery(again), because the batery i´ve used didn´t provide the power required by the device. So i´ve changed to the same brand that came with it, and all started to work smoothly again.

     

    I have replaced a new 3.6V battery, but still unable to include to Fibaro

     

    23 hours ago, jakub.jezek said:

    Hi @Brendanlim,

     

    Try folowing processes.

     

    With Z-Wave gateway:

    1. Open the cover of D/W 2
    2. Go to Devices --> add or remove device -> Remove device
    3. Hit Remove device button
    4. Hold TMP button on bottom of device. -> If you have FGK-10x and not FGDW-002, then press and hold internal TMP button.
    5. Triple-click on side button of device.
    6. Device should be excluded.

    Reset without Z-Wage gateway:

    1. Open the cover.
    2. Remove the battery.
    3. Install the battery while holding both TMP buttons.
    4. Visual LED indicator will be flashing slowly for 5 seconds – keep holding the buttons.
    5. Release one button when the LED indicator starts flashing quickly.
    6. Click released button once to confirm launching of reset procedure.
    7. Wait a few seconds until a long blink of the LED indicator. Do not remove the battery.
    8. Visual LED indicator will blink 5 times quickly to confirm the reset.

    Regards,

    Jakub

    I am using FGK001 door sensor. I tried your processes, but it just won't work.

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  • 26 minutes ago, jakub.jezek said:

    @Brendanlim, then i guess you should start warranty process with your reseller.

    I changed to a new door sensor, still can't include it to my Home Center 2.

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    2 minutes ago, Brendanlim said:

    I changed to a new door sensor, still can't include it to my Home Center 2.

    OK, i have 6 things to check before RMA.

    1. Is it Z-Wave device?
    2. Does it have same frequency as Z-Wave controller?
    3. Change battery.
    4. Reset device by trying exclusion. Devices -> Add or Remove device -> Device to Remove.
    5. Reset device by according to manual and go to point nr. 4.
    6. Try to reboot controller and go to point nr. 4.

    Regards,

    Jakub

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    I have tried everything mentioned abow. Still no success.

    When i try to reset by holding the intern reset button and replaces the battery. The led only blink twice.

    I have deleted the sensor in Fibaro. It seem like I have also been able to exclud it.

    It just dont want to get included again.

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    • -1

    I had the same problem, once before. I´ve solved replacing the battery(again), because the batery i´ve used didn´t provide the power required by the device. So i´ve changed to the same brand that came with it, and all started to work smoothly again.

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