Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


  • 0

Alexa skill does not find any devices


missenberger

Question

Good evening everybody,

 

i had some problems with the Alexa skill lately, so I decided to delete all scenes and devices in the Alexa app and deactivate and activate the skill again.

 

So far, so good. I could connect the skill again, but Alexa could not find any device. I have round about 100, but none of them was found. After 10 times searching for devices, deactivating the skill and activate it again, I had at least 70 of my scenes found, but the devices are still missing.

 

I found a support document from fibaro, that defined a minimum software version, remote access and that the home center is listed on first position on home.fibaro.com. I checked all three things... no problem here.

 

Why does Alexa not find any devices?

Some ideas?

 

Best regards

Michael

  • Like 1
Link to comment
Share on other sites

Recommended Posts

  • 0
5 minutes ago, T.Konopka said:

Can we assume that the issue has been solved for you?

Or do you still experience the issue of devices not being discovered?

 

Solved thanks

Link to comment
Share on other sites

  • 0

Same problem here, I try to downgrade various firmwares en my HC2 with no luck, the fibaro service not answer my opened ticket with a solution, very frustrated with this issue.

 

Regards

  • Like 1
Link to comment
Share on other sites

  • 0
On 5/29/2019 at 6:18 AM, 10der said:

not all devices discovered by allexa app

But some of them are found?

Note that Alexa will not find all of the devices as some types are restricted.

Please login or register to see this link.

 

We found that there is an issue with device ID within Alexa skills - we informed Amazon about it and we are working on the fix on our side as well.

I did not receive any estimated time of fix release, but it has a high priority so it is expected that it will be solved during this week.

So stay tuned and I apologize for inconvenience!

 

 

Link to comment
Share on other sites

  • 0
On 6/5/2019 at 3:58 PM, T.Konopka said:

But some of them are found?

Note that Alexa will not find all of the devices as some types are restricted.

Please login or register to see this link.

 

We found that there is an issue with device ID within Alexa skills - we informed Amazon about it and we are working on the fix on our side as well.

I did not receive any estimated time of fix release, but it has a high priority so it is expected that it will be solved during this week.

So stay tuned and I apologize for inconvenience!

 

 

Still no fix right? It does not detect any device or scene. 

Link to comment
Share on other sites

  • 0
  • Inquirer
  • Six weeks later and still no fix. Fibaro support stopped answering my eMails. Just created a second ticket.

    And i wrote several emails to Fibaro directors and their CEO; I wrote to all email adresses i could find. Even wrote to their facebook page. Its time to escalate that a bit 

    • Like 1
    Link to comment
    Share on other sites

    • 0
  • Inquirer
  • Update: Fibaro wrote me an email. There have been changes from amazon, where Fibaro did not get an information and thats why finding devices isnt working anymore. They are already fixxing it and reached test phase already. They ask for patience and chances are, that it will be fixed until end of this week.

    • Like 1
    Link to comment
    Share on other sites

    • 0

    I can confirm that the fix has been already implemented. It should be available for users worldwide.

    Should you face any issues with the duplicates of scenes or devices, simply use "Forget All" and "Discover" them again.

     

    Feel free to post feedback about the fix! :)

    Link to comment
    Share on other sites

    • 0

    @T.Konopka all stable ;) no devices ;) as expected ;) 

     

    Please login or register to see this spoiler.

     

    • Like 1
    • Thanks 1
    Link to comment
    Share on other sites

    • 0

    Please login or register to see this code.

    Please login or register to see this code.

    • Like 1
    • Thanks 1
    Link to comment
    Share on other sites

    • 0
  • Inquirer
  • Worked on my side. After searching for devices it said „150 scenes found“. But scenes were available before that. So i checked and found out, that all devices have been found again. I did not compare devices with my homecenter yet, but on the first view it looks like all devices have been found.

     

    Thank you Fibaro.

     

    I hope, this solution will work soon for all other people as well.

    Link to comment
    Share on other sites

    • 0

    In Spain same problem no detect devices, i delete the skill and reinstall with same result 0 devices detected, very frustrated

     

    • Thanks 1
    Link to comment
    Share on other sites

    • 0

    Still same problem. Also update to version 4.453 did not help.

    On 6/19/2019 at 11:58 AM, T.Konopka said:

    I can confirm that the fix has been already implemented. It should be available for users worldwide.

    Should you face any issues with the duplicates of scenes or devices, simply use "Forget All" and "Discover" them again.

     

    Feel free to post feedback about the fix! :)

    I cannot confirm that it is working!. I deleted all devices (over alexa.amazon.com interface). Removed skill and added again. Found nothing. What else can I do. What did you do? Which version do you have?

    Link to comment
    Share on other sites

    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Answer this question...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

    ×
    ×
    • Create New...