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  • 0

HC2 hangs every 4-5 days


mrq

Question

Hello Fibaro Team,

I own the HC2 and HCL in two separate locations. I used HC2 since 4 years and I only got hanging issues when I tried a new beta or experimental firmware. Now since over 2-3 month my HC2 is constantly loosing the ability to connect to it every 4-5 days. The device exterior is very hot and only power cycle works to make it work again. 

I tried soft mesh reset to whole ZWAVE network, I also resigned from the beta firmware and I run 4.550 version since a month. It did not resolve the issue. I only have 2 standard scenes so I see no overlap issue.

Please let me know what can I do to overcome this issue.

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  • 0

It may be prudent to open a ticket with support and let them login and see what is going on.

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