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Question
Hans_Raven 0
Hi,
I got my first Fibaro system installed mid December 2019 (only lightning and wall plugs first) and a HC2 by a dealer. I almost right away went on vacation and controlled the system through the app. It went smooth and I even used my laptop to build some very basic scenes remotely from my cabin. When I got back beginning of January I got an issue with not being able to connect through the app. It then turned out I had to reboot the HC2 by turning off and on the power through the unit's own power button. I thought that maybe I should updated to v4.57 and it will be more stable but no, it only increased in frequency. Hence I re-installed v4.56 but it hasn't help, that version is working as poorly now.
After re-booting the HC2 it works fine, sometimes for a couple of days, other times only for a couple of hours before I can't reach it again. Looking at the HC2 unit front panel buttons the three right hand side ones are always lit and when I log into my router the HC2 is always there and with access to Internet. Sometimes I can reach the unit through the Fibaro Finder but I still have to do a re-boot to get back access through the Fibaro app. I have heard about issues using dynamic IPs so I switched the setting of the Fibaro to static and assigned a specific IP (192.168.1.14) to the HC2 but after approx 30 hours it lost connection again. Now I have returned to my previous settings in both HC2 and Orbi router.
I can add to the above that when I tested the Static IP mode in the HC2 and it lost connection the "Connection timeout" sign came right away when I tried to connect through my phone. When I have it in DHCP it always takes like 10-20 seconds of "thinking" before it tells me "connection timeout".
Any suggestions or ideas on what to change to get this working with reasonably stability? I would guess it has something to do with IP-settings but I'm really not an expert within this field... It is a bit sad after spending close to 3k EUR on hardware and installation and have this experience - all ideas are welcome!
Some facts:
Fibaro HC2 running on v4.56
Router: Netgear Orbi RBR50 with one satellite, running on latest software v2.3.5.30
iPhone 8, iOS 13.3
Fibaro app v1.5.0
Current HC2 settings - this is where I tried to change from DHCP to static when I assigned a specific IP for the HC2 in the router.
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Error message on app in iPhone:
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HC2 unit in Router's device list - device type in drop-down is set automatically by the router.
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Basic settings of router
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/monthly_2020_01/966151413_BetterWiFi.Everywhere.png.3accf490eebce719fa56d740f51cdcad.png" />This is the designated IP I tried to use (then check circular check box on the left was marked but I have now deleted it completely).
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Thanks!
/Hans
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