Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


  • 0

HC3 not visible in network - How to factory reset without User Interface?


GdB
 Share

Question

Hello,
After a parameter change of a MultiSensor the 'busy indicator' kept circling without saving parameters so I rebooted the HC3.
After the reboot all Leds on the front of the HC3 are solid copper except for the Security LED that is blinking.

After that manual reboot my HC3 is not visible anymore in software. Nowhere.
- Not in the Fibaro Finder
- Not in the DHCP Client list of my Router
- In the Fibaro Remote Acces website (

Please login or register to see this link.

) it is visible but in Red with a red cross icon.
- In the HC3 configuration interface (COMPONENTS.DEVICE-LIST.MAIN-HEADER.LOCAL-LIST) nothing appears  (icon keeps rotating).

The procedures in the manual are not clear for me:

-1- Using the (+) Recovery button it says "Put in Recovery mode".
I did this but how can I see/know it is in recovery mode when I have no User Interface?

 

-2- Hold for xx seconds when network-icon and wif-icon are blinking = they never blink except during startup.
They also do not blink after holding the (+) button for 20 s.
This means I do not get a change to reset the network settings or switch between Dynamic and static IP.
Because the IP address stays invisble I can not find a way to do a factory reset because I have no User Interface.

 

Can someone help me to get my HC3 up and running again?
How can I factory reset the HC3 when I have no interface at all?

 

Thank you in advance for your support.

 

Edited by GdB
Added details and made descriptions more precise.
Link to comment
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Hi GdB,

 

I have the same issue now:
after dashboard is not working proper and a manual reboot my HC3 is also not accessible and visible anymore. Looks like a gerneral bug ! ?

 

How you have fixed it? 

 

Thx in advance.

Link to comment
Share on other sites

  • 0
  • Inquirer
  • 18 minutes ago, Purge said:

    Hi GdB,

     

    I have the same issue now:
    after dashboard is not working proper and a manual reboot my HC3 is also not accessible and visible anymore. Looks like a gerneral bug ! ?


    How you have fixed it? 

    Thx in advance.


    Hi, indeed I have fixed it.
     

    It was related to the fact that it was/is unclear to see the status difference between DHCP and fixed IP.
    My solution was:

    -1- Hold the + button 10 seconds to switch between fixed-IP and DHCP.
    Directly after that:
    -2- Remove the power connector for 20 seconds.

    -3- Apply power and completely finish the boot process.
    -4- Login with admin - admin and change your login name and password

    Good luck Purge, hope this helps you :-)

    • Thanks 1
    Link to comment
    Share on other sites

    • 0
    9 hours ago, GdB said:

    Hold the + button

    I am sorry. I am noob here

    what THE button what are you talking?

    Link to comment
    Share on other sites

    • 0
  • Inquirer
  • There is one button on the HC3 that is marked with a  "+" 

    • Thanks 1
    Link to comment
    Share on other sites

    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Answer this question...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

     Share

    ×
    ×
    • Create New...