Facing issue while resetting my iPhone with a forgotten passcode

[anamaria67 0]

I tried to reset my iPhone using this

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as reported by the

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analysts. But when I see the option to Restore or Update, and after I choose Restore the finder is not downloading software for my iPhone. Why is that happening. I tried multiple times. How to fix this? Help me.

[kevin 33]

I don't think this is a question for the Fibaro forum, but let me see if I can help you.

 

What iPhone model do you have? And have you set it in recovery mode?

[anamaria67 0]

iPhone 11. Yes it is

Edited May 23, 2020 by anamaria67

[kevin 33]

First of all, why do you need to restore the unit?

 

You use a Mac with the latest update? In the past iTunes was used for restoring an iPhone but with the newest OS it uses the Finder. 

In the Finder you can't see if any software for the iPhone is downloading, sometimes it can take a long time and you need to be patience (I know that is hard ?). You can open activity monitor on your Mac and see in the Network tab if there is network activity. In the right lower corner you see if data is being received.

 

My advise is. Connect your iPhone to your Mac, set the iPhone in recovery mode, when Finder prompt up the Finder window choose restore and agree with the terms. Then let your iPhone be connected for at least 30 minuten. Also go to system preferences > energy to disable that the Mac, harddrive and network activity can go to sleep.

 

[anamaria67 0]

Thank you Kevin. I'll try that ?

Edited May 23, 2020 by anamaria67