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Cloud Backup. Connection Problems


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Hi there

 

My HCL works fine. Are connected to internet, and can be upgraded. Running the latest 4.590 right now. But backup doesn’t work. The last backup was from the previous owner, over a year ago. Why?

 

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Edited by Tullball
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Hi, I have the same problem.  Was working fine a couple of days ago.  Is there a problem with the cloud servers?

Edited by StuartR
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Edited by ivlas
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same problem since last night. It seems to me that this is a problem with Fibaro servers, communication from the application works remotely, but very slowly, communication with google home not work anymore and no online backup.

Edited by kompleksoweit
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  • 3 months later...
  • 2 years later...

It's an older topic, but now I have the same problem with my HCL.

It worked fine for me until 2022/12.

I've made a ticket to the support.

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44 minutes ago, Roben said:

It's an older topic, but now I have the same problem with my HCL.

It worked fine for me until 2022/12.

I've made a ticket to the support.


Are you serious, haven’t you read all the posts about remote connection today? 

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17 minutes ago, SmartHomeEddy said:


Are you serious, haven’t you read all the posts about remote connection today? 

 

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@SmartHomeEddy

Sorry, but no, I'haven't, otherwise I had not made that post.

Nobody is perfect, you know...

I searched for '(no)internet connection' because that was the error message and at that time 'No results'

 

A short message on their website about the issue is much user friendly and prevents unhappy users.

The website was reachable at that time.

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