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HC3 - Device update - Update button missing?


martinreulink
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Question

Hi,

 

I received an message in my HC3 that there is an device update available for a double switch. (see attached).

But there is no button where i can click on to start the update. I can only view the Changelog. (even at the pop-up in the changelog is no update button available).

 

Does anybody know how i can start this update?

 

Things i tried:

- Filled checkbox before device (nothing happend)

- Reboot HC3

- Reboot (full power of) Double Switch

- Googled the problem ;) > no result yet.

 

Thanks!

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Try to login with local IP, no updates can be done remotely. (You will find HC local IP in HC App - Settings - HC Settings)

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32 minutes ago, martinreulink said:

in my screenshot  device "37.0" is the main device. That one gives the available update

 

I don't know for sure if this also aplies for devices, but are you logged on locally? So not to fibaro ID.

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  • Yeah :) That was the trick! Thanks everybody!

     

    @Fibaro: Just a tip: Make a pop-up or a message or something that we (Users) can see that this is only available with Local Login.

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    19 minutes ago, martinreulink said:

    @Fibaro: Just a tip: Make a pop-up or a message or something that we (Users) can see that this is only available with Local Login.

    @A.Socha

    Is something like this possible, there a lot of similar questions on the forum regarding this "problem"

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    2 hours ago, A.Socha said:

    I have made a improvement to backlog

    thanks for the notification. ??

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    Hi.

     

    I have a similar problem, but I am not able to press the Device tap in the update section. This is greyed out and can't be pressed. I am logged in with the local ip address of the HC3.

    The single switch 2 is running firmware 3.2.

     

    Any help please?

     

    Regards Mikkel 

     

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    Please login or register to see this attachment.

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    Edited by Mikkel L.
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