Can't access my HC2 from the web and mobile app

[Tokes Aron 0]

Hi!

 

1. My HC2 device appear offline on the web interface (id.cloud.fibaro.com) and can't access troght the Home Center app too.

In the local network is working normaly, but I no more have remote access from 1 months ago.

I don't have firewall installed.

2. No more new updates are available for the HC2? The last update was 4.600 for me.?

Somebody can help me?

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[Flash 100]

46 minutes ago, Tokes Aron said:

My HC2 device appear offline

 

Did you check,?

No double IP adress asigned to something else in your network?

your location and time settings.

DNS settings? Try set DNS on 8.8.8.8

 

[BCDS 1]

On 2/22/2021 at 1:54 PM, Tokes Aron said:

Hi!

 

1. My HC2 device appear offline on the web interface (id.cloud.fibaro.com) and can't access troght the Home Center app too.

In the local network is working normaly, but I no more have remote access from 1 months ago.

I don't have firewall installed.

2. No more new updates are available for the HC2? The last update was 4.600 for me.?

Somebody can help me?

Please login or register to see this attachment.

I have the same problem and I did not find any solution...

It seems that the version is not important. I'm on 4.620.

[Francis_1968 0]

i have the same problem

I try to detect my HC2 IP adress using "Advanced IP Scanner but he not detect my HC2

 

[A.Socha 112]

please contact with support

[hotK 0]

Have you found the solution?

I have same case.

That's so embarrassing.

 

Please update your case!!