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Danalock V3 failed inclusion on specific HC3


manuc0
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Hello

 

I need help with the integration of a Danalock V3, this fail on a specific HC3, works on another.

Fibaro support did a reprogram of the zwave chip but it was still failing... now they asked a factory reset of the HC3 (to reset the encryption key) and reconfigure manually everything, the backup is not an option as it contains the encryption key.

Before going to this option (3 days work) I poll the community to see if similar problem was found and what are the alternatives to solve it without a complete manual reconfiguration.

 

 
The integration in secure mode of a Danalock V3 (fw 0.16.1) on HC3 5.061.36 (beta) failed partially. The pairing with the HC3 is done at 1m.
The device is recognized, see the log below. However the configuration didn't happen no parameter template loaded.
I tried the exclude/include process several times without better results
On another HC3 the inclusion is successfull with only one "Requesting neighbours, please wait..."
 
-----------------------------
[25.02.2021] [09:36:09] [TRACE] [ZWAVE]: Home Center in learning mode
[25.02.2021] [09:36:28] [TRACE] [ZWAVE]: Adding devices complete
[25.02.2021] [09:36:33] [TRACE] [ZWAVE]: Home Center in learning mode
[25.02.2021] [09:36:53] [TRACE] [ZWAVE]: Device added
[25.02.2021] [09:36:53] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:36:58] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:03] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:08] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:13] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:18] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:23] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:28] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:33] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:38] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:43] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:48] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:53] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:37:58] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:38:03] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:38:08] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:38:13] [TRACE] [ZWAVE]: Requesting neighbours, please wait...
[25.02.2021] [09:38:15] [TRACE] [ZWAVE]: Requesting neighbours done.
[25.02.2021] [09:38:15] [TRACE] [ZWAVE]: Add node status protocol done
[25.02.2021] [09:38:16] [TRACE] [ZWAVE]: Adding devices complete
[25.02.2021] [09:39:28] [TRACE] [ZWAVE]: ID 273: Device configuration finished 
 
 
Thank you for your help
 
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7 answers to this question

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  • 0

How are you pairing the lock? Close to the hub? If not, dismount the lock from the door and place the lock close to the hub.

 

However how do you now that pairing is only partially successful? Are you able to lock and unlock the lock? If yes then it is working.

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  • Inquirer
  • Hello

     

    Yes, as state in the initial post pairing occured at 1M of the HC3, the device is recognized but no template is loaded, the device (key) icon shows up with an exclamation mark and cannot be operated so unfortunately it is not working

     

    Thanks

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    I've exactly the same problem.

     

    As my zwave network is quite large, I don't want to reset my Homecenter.

     

    I also have same kind of problems with all secure modules (FGS-214 & FGS-224).

     

    The Danalock was working well well with my Home Center 2. 

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    First install Dana with app complete

    Add in safe mode HC3

    No template present but lock should be recogniced and working.

    //Sjakie

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    Hola, me incluyo bien, todo a la primera, pero no hace absolutamente nada, en la última beta HC3, ¿has conseguido que funcione?

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    Edited by PedroChacon
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    Hello,

    Latest FW 5.072.14 working, as you can see the lock is secured.

    //Sjakie

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    Hello, the e excluded and included several times and it still does not work, with the mobile it works perfectly, but in zwave I think it lacks some parameters, I leave a photo so you can see that for some reason I have blank fields and I think that would be the reason that it does not work in Fíbaro.

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