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Fibaro with Smartthings Hub


Haitham
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I am desperate and need help

I’ve been trying to pair a couple of Fibaro double switches FGS-223 and roller shutter 3 using Smartthings hub actually its a full set of smartthings wifi which has a built in ST hub

 

I’ve followed all installation instructions however i am unable to find these devices on ST app, i will be listing down all the trials i did after installation with no hope to even connect:

 

Using Double Switch 2:

1- pressed S1 3 times but couldn’t find it.

2- pressed B button 3 times but the same.

3- reset (yellow indicator) and did the same steps but didn’t work.

4- disconnect power and reconnect and do the steps again but not working.

5- I’ve tried another 3 switches with no hope.

Note: during these process I haven’t seen any flashing lights that can be indicator that I’ve entered paring mode.

 

Using Roller shutter 3:

I’ve done exact the same except I have only one device to try, also i’ve been able to see a flashing green/yellow light indictor for pairing mode.

 

Last, I couldn’t find the fibaro in brands so i’ve been trying Z-wave generic, I’ve tried another account with a UK region where i was able to find fibaro in the brands list but couldn’t pair as well.

 

Looking for help as i am not sure if i should go and pay extra money to get Home center hub or its another issue

 

Thank you

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Hello Haitham, 

 

1. In case ST app allows you to do that, please try running exclusion (device removal) for particular device following same steps as for inclusion. Please try to do that even if the device was not added to ST hub previously. 

2. Make sure that ST hub and the device using the same frequency. I think this is likely the reason for encountered issue. For every Z-wave device, the device and the hub has to be of the same Z-wave freq. 

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