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Question
Chrisash135 0
I have just bought a house and inherited an HC2 system but little information. Twice now I have been able to access the system using Fibaro Finder to see the HC2 then I logged in with email and a password. That was all on a laptop. I could see rooms, devices etc... and was self teaching and looking at manuals.
I have also got the Fibaro app on an iPhone 7.
For the laptop, using email and a password worked, trying to log on using the app at the same time seemed to throw up different login requests where the same password didn't work. It then excluded me for 30 minutes. I tried again, but again the password wouldn't work so I tried 'forgot password' option and it generated a new random password. That didn't seem to work either and before long I was excluded for 30 minutes again.
This is chaotic. I am quite used to login systems of this type but I have tied myself in knots with this.
Is there someone at Fibaro who can take a new user through the different email/username/password systems so i can set it up correctly once and for all, on both a laptop and an iPhone?
I tried using the customer service portal but that needs yet another combination of username and password which may or may not be the same as the others...... It is driving me mad, and preventing me getting online to learn the system. It only really gets used for controlling an underfloor heating system so I have a few weeks yet, but I need help on sorting all the security mess out.
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