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Not loading on WiFi


Milan Takacs

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The app is not loading when phone on wifi.

It's working on LTE.

See pic.

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59 minut temu, Milan Takacs napisał:

The app is not loading when phone on wifi.

It's working on LTE.

See pic.

Please login or register to see this attachment.

Hello @Milan Takacs,

Could you provide more details:

- HC3 is connected via WiFi or ethernet?

- you are log in via administrator or shared user?

- you are connected to 2.4 or 5GHz network?

- you are connected via log in offline option or via FID?

- are you using any VPN app? Can you temporary turn off it?

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Same problem here

 

It was working fine with the previous version, but upon updating to 1.13 the app will not connect to my HC2 via the WiFi LAN (administrator, 2.4 GHz, no VPN active).

 

I was able to workaround the problem by DISABLING 'Local Network' in the iOS settings for the app, which means it only operates in 'remote' mode (via Fibaro) and not directly on the LAN.

 

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Try disabling the "use default" option when selecting the gateway in the app. 

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40 minutes ago, Comfortica said:

Try disabling the "use default" option when selecting the gateway in the app. 

That worked. Thank you

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mmmhh Aha

same here

Fibaro?????

This morning my app 1.12 wast loading either just flikkering:

 

HC3 is connected via WiFi or ethernet?>>>> WIFI

- you are log in via administrator or shared user? >>>>not logged in on HC3 in app as admin

- you are connected to 2.4 or 5GHz network? >>>5.4 GHz

- you are connected via log in offline option or via FID?

- are you using any VPN app? Can you temporary turn off it?>>>nope

 

After uninstall 1.12 and install 1.13 App is working

 

What was the cause of malfunction?

 

//Sjakie

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when having more than one HC (which is the problem for me), i have to select the same HC (or different one) from the list in the top - that's all, will get loaded immediately. 

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5 minutes ago, tinman said:

when having more than one HC (which is the problem for me), i have to select the same HC (or different one) from the list in the top - that's all, will get loaded immediately. 

Yep, same here. But disabling the auto connect option fixes that. 

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  • Topic Author
  • 9 hours ago, R.Ciesielski said:

    Hello @Milan Takacs,

    Could you provide more details:

    - HC3 is connected via WiFi or ethernet?

    - you are log in via administrator or shared user?

    - you are connected to 2.4 or 5GHz network?

    - you are connected via log in offline option or via FID?

    - are you using any VPN app? Can you temporary turn off it?

     

    - HC3 ethernet

    - shared user

    - mobile is on 5Ghz (if available, auto managed)

    - login with FID

    - no VPN app enabled

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    Fibaro>>>
    Also this version does not reflect the state of arming/ disarming

    Today 20:00 I came home App showed no arming

    Open house and entree door >>>ALARM!!!

    Very frustrating

    When it will be fixed?

    //Sjakie

     

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    4 minutes ago, Sjakie said:

    Fibaro>>>
    Also this version does not reflect the state of arming/ disarming

    Today 20:00 I came home App showed no arming

    Open house and entree door >>>ALARM!!!

    Very frustrating

    When it will be fixed?

    //Sjakie

     

     

    Well. you have a Iphone maybe ?

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    3 minutes ago, Sjakie said:

    Yes I have 11 pro, You havve the same problem?

    //Sjakie

     

    No, but i see a pattern. Geo location, and wifi issues should be reviewed in the IOS code.

     

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    10 godzin temu, Sjakie napisał:

    Geo location did not work two times today

    //Sjakie

    I have information that nothing has changed with geolocation since the two versions of the application.

    I will try to check it later.

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    On 8/24/2021 at 11:27 AM, Comfortica said:

    Try disabling the "use default" option when selecting the gateway in the app. 

    Worked for me as well - thanks

    • Thanks 1
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    On 8/24/2021 at 12:27 PM, Comfortica said:

    Try disabling the "use default" option when selecting the gateway in the app.

    Where do I see the "use default" option? I only see the name of the HC3 and the name of the HC2. Then I select one of them: voilá

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    42 minutes ago, Rover said:

    Where do I see the "use default" option? I only see the name of the HC3 and the name of the HC2. Then I select one of them: voilá

    Settings >> gateway>> use as default 

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    • 1 month later...

    I’ve found I can connect using wifi and ‘Use Default gateway’ —> On, provided (while the app is trying to start on wifi), I tap on Settings, then select my Home Centre, it eventually loads. 

    Very clunky ‘functionality’

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