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Cannot upload encrypted QA


Milan Takacs

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After write and downloaded QA in Encrypted or Encrypted and limited mode I cannot upload it to HC.

In Open source mode it is OK.

Picture of the detailed error message below.

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If you are on 5.120 then contact support, we will diagnose what is an issue here.

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  • 4 hours ago, jakub.jezek said:

    Hi @Milan Takacs,

     

    Maybe silly question, but is that Home Center you are trying to upload encrypted QA on version 5.113 or higher?

    All the two is on 120…

    31 minutes ago, m.roszak said:

    If you are on 5.120 then contact support, we will diagnose what is an issue here.

    I will open a ticket in minutes. Thank.

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  • On 9/23/2022 at 12:46 PM, m.roszak said:

    If you are on 5.120 then contact support, we will diagnose what is an issue here.

    Not working…

    Still no answer from support.

    :(

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    7 minutes ago, Milan Takacs said:

    :(

     

    do you have only one HC3?

     

    what happens when you try to import such very simply encrypted QA (attached, just switch example with no extra code)

     

    Please login or register to see this attachment.

     

    what happens if you create such very simple encrypted QA, can you re-import it again? If not, post such simple QA, so i can try to import it (wondering if this is related to your HC3)

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  • On 9/27/2022 at 8:40 PM, tinman said:

     

    do you have only one HC3?

     

    what happens when you try to import such very simply encrypted QA (attached, just switch example with no extra code)

     

    Please login or register to see this attachment.

     

    what happens if you create such very simple encrypted QA, can you re-import it again? If not, post such simple QA, so i can try to import it (wondering if this is related to your HC3)

    Thanx.

     

    Not only one. I have more.

    This one is fine on all.

    I think the problem is at the download part of the process…

     

    Here is one from me.

    If you can try… :)

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    9 minutes ago, Milan Takacs said:

    Here is one from me.

    If you can try… :)

    Please login or register to see this attachment.

    For me it works, I can import it. Of course after removing .json extension from the file name.

    Remember that for decryption your HomeCenter has to be regeistered to FibaroID and you have to have internet access. Encryption keys are verified via Fibaro cloud.

    Edited by Albert
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    yep, works, so properly encryted.

     

    As @Albert said, the backgroud process need both working proprly, to check identity/owner, send data, encrypt/decrypt.

    I would probably start first to change my HC3 connection, if wifi to ethernet or vice versa (and reboot...), and in next step check with mobile phones AP (different ISP).

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    • 2 weeks later...
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  • Hello All!

     

    Thanks your support.

    I will try the rename.

     

    Still don’t know why bad the extension of the downloaded file.

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