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MCOHOME 9 in 1 multisensor A8-9 => CO2 sensor not working in Homecenter 3


Jack van Hal
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Hi,

 

I use Homecenter 3 (software version 5.130.45) for 1 year now, with about 45 Fibaro Z-wave devices / HUE lamps.

Working fine.

Last i purchase the MCOHOME 9 in 1 multisensor A8-9.

Added to homecenter. Like this picture:

 

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From the 9 sensors, 8 are working in homecenter (see picture) but CO2 doesn't.

On the multisenser itself CO2 is working (see picture):

 

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Someone familiar with this problem?

Edited by Jack van Hal
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8 answers to this question

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We got some reports on that, it is related to the device itself (reports on the radio always value 0).
You need to send it for RMA :)

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I'm facing the same issue. CO2 value received on HC3 is always 0.

Edited by MBU
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43 minutes ago, MBU said:

I'm facing the same issue. CO2 value received on HC3 is always 0.


So you need to contact your supplier to get a replacement. 

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I have the same problem with A8-9 on HC3 Lite. HUB Firmware and devices current as of the post date.
Has anyone solved this problem. E.g. a new device works, or configuration changes?

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Hi Jack,

 

Sorry for the late answer. Unfortunately I didn't solve the issue and have no idea if I'm an isolate case or it is a general issue related to A8-9 product/device.

I haven't been able to find out yet if there is anyone who uses this device and successfully receives the CO2 value in HC3. I contacted the supplier from Romania, but I still have no answer. it's still a mystery to me too

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I had/have a same problem. The seller has replaced the Multisensor A8-9, but the problem is same with the new one. 

The older - approx. 2 years old - A8-9 Multisensor’s (I have 2pcs) are working fine, so CO2 value is ok on the HC3. 
I think it’s a Multisensor firmware problem (in case of new Multisensor's), and we have to contact to MCO Home support. 
 

p.s.: I have compared the full setup of the new and old Multisensor’s in HC3 and they are fully same (sablon, Zwave version, etc.). 

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