Google home unable to link to Fibar HC2

[HKrook 11]

Dear Fibaro home users,

I need help; suddenly, while it was working perfectly, google home stop working with my Fibaro HC2.

I have done everything possible I could think of. Reconnect Account, Unlink Account, re-install google home, Login to Fibaro Home (home.fibaro,com) than connecting/linking in Google Home the "Fibaro Smart Home" option and it say linking your Fibaro Smart Home Account but ending up with an error message => No compatible devices were found in your Fibaro Smart Home ....

Very strange since I have many device with I can control with the Fibaro app and it has always worked and I have done no changes at all.

I stop working as said suddenly!!!!

 

Your help would be appreciated very much!

Kind regards,

Hildo Krook

The Netherlands

[rk-design 1]

Hi,

have the same problem since after a HC2 failure and installing a backup.

I have opened a ticket at Fibaro technical support....

Hope they can help me (us) ;-).

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[HKrook 11]

Let's hope they come with an answer i.e. solution since this is not workable and irritating especially since other vendors which I have linked work perfectly.

[HKrook 11]

Any news from Fibaro?

Still having the same problem!

[A.Socha 114]

Please contact with support, They will check what is a problem for You

[HKrook 11]

Done and they have reacted that it is under investigation.

Now waiting for their answer on the problem!

[rk-design 1]

Any new informations??? 

[HKrook 11]

Sorry for the late response.

They have forwarded it to the 2nd level support but no reply so far.

[A.Socha 114]

HKrook send me on pm your id of support will check it

[rk-design 1]

Any thoughts what else I can look for to solve this issue? Not sure, if its an issue on my local lan or fibaro or google. frustrating... do I have to reset my HC2?

[mastef 0]

For me the issue was that a room had special characters, after changing it to normal letters it worked

Edited September 18 by mastef