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Guest Message by DevFuse

Migration from HCL to HC3-Home Center Lite as the artificial donor

Asked by ricoman1972,
February 21

https://forum.fibaro.com/topic/78762-migration-from-hcl-to-hc3-home-center-lite-as-the%C2%A0artificial-donor/

Followers 1

Question

ricoman1972 0

Posted February 21

Hi all, I've recently purchased a HC3 and was hoping to be able to migrate from my existing HCL but when I attempted to do this via my Fibaro cloud account I got the notification "At least two gateways are required to copy backup from one device to another".

Referring to the Online Fibaro user documentation for migration I read

"Migration from Home Center Lite to Home Center 3 - Contact FIBARO Support and ask for setting your Home Center Lite as the artificial donor."

So, I raised a support ticket with Fibaro.

I guess I have two questions:

1: Am I completely reliant on fibro support to assist here or can I complete the migration without them?

2: I raised the support ticket a week ago - just received an automated response but nothing subsequently & the ticket status has not changed. Does anyone know what Service level agreements they are working to?

Thanks in advance for any help