interfering window sensors?

[alkorsi 1]

Hi all,

For a window sensor we noticed that it shows an open window where it was closed. After opening and closing the window it showed closed for some time and suddenly as open again. Therefore we reseted this sensor. After the reset it worked correctly. But now the window sensor of a different room showed this behaviour! So we reseted this device too! And now I am going crazy - directly after this the window sensor from the first room shows this behaviour again and the reseted works correctly! What could be the problem??? (We already changed the sensors from one room to another - so it doesn´t seem to be an issue with the sensors itself) How to solve this???

Many thanks and kind regards,

alkorsi

[robertg 2]

Got exactly the same problem now - 2 of my ca. 10 window sensors, after over 6 months of correct operation, started reporting Open when windows are actually Closed. Opening and closing the window helps for a while, but then again sensor reports incorrect state.

 

Any idea how to solve that? I will try to "reset" the sensor (triple-click on open sensor?) and see if it helps but would appreciate some advice.

[petergebruers 1,264]

... I will try to "reset" the sensor (triple-click on open sensor?) and see if it helps but would appreciate some advice.

Triple click is "wake up" and that isn't a reset at all. It's safe to use, but I doubt it helps. The reset procedure is in the manual, but please take care: a reset removes the device from the network, without removing it from the HC2. So actually reset is only for those special cases, when a normal exclude (via GUI devices, delete device) doesn't work. The exclude will also reset the device. So I'd recommend an exclude/include instead.

[petergebruers 1,264]

Try "soft reconfigure device" first (followed by wake up). That may preserve the ID of the device, but that's not guaranteed.

[robertg 2]

Try "soft reconfigure device" first (foLowed by wake up). That may preserve the ID of the device.

Thanks. Will try that tonight and see if there is any change in the sensor behavior.