Backup Error

[ollyhal 0]

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when I try to perform a manual backup, I always get this Error - very unspecified. This comes right after typing in the description. The system says performing backup and switches to this screen.

(the line above "Error" is in german and means "please wait")

 

Any suggestions?

 

Regards,

Stefan

[kunoch 27]

Do you have any special characters in the backup description? ä ö ü Sz (sorry I do not have the sharfe S on my swiss german keyboard) and alike?

Try to use only 'standard' characters, maybe this helps.

[ollyhal 0]

no, that was my first thought, something special in the description. I tried "test" or just nothing (=blank). It doesn´t make a difference, hence the description is not the cause.

 

P.S.: can anybody tell me on how to properly shut down the HC2? I can only find the option to reboot it, but not the shutdown. Either I am blind or there is really no such option...

Edited April 9, 2018 by ollyhal
P.S. added

[Mafioso 0]

Problem schon gelöst?

[ollyhal 0]

nein, gerade nochmal probiert - Fehler immer noch

[T.Konopka 8]

Guys, @ollyhal @Mafioso

 

I remind you that the forum's policy is that we communicate in English or Polish, so please switch to either of those

[ollyhal 0]

sure, no problem. He was just asking if the problem was solved and I answered that my problem still exists.

 

So for you guys from Fibaro now having this info in the correct language: when will the problem be solved?

[T.Konopka 8]

First of all, what happens after the "please wait" pops up? How long have you waited?

Do you have enough space on your HC for another backup?

[ollyhal 0]

it shows me a windows to tell me to go back to main screen and does so automatically after 20 seconds.

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The error itself comes after 20 seconds too.

 

There is 60% free space on the internal volume according to the diagnostics screen

[T.Konopka 8]

Does the error come after the screen telling you to go back to the main page or before it?
And, just in case, does the error block your HC from creating a backup or does it just pop-up and dissapear?

[ollyhal 0]

Quote

 

the error comes before the message - here are the steps

1. create backup (type in description - no matter what I type)

msg please wait, creating backup

2. error msg "please wait... error"

3. msg telling me to go to the main page (s. below)

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which disappears after a few seconds and brings back to the menu

Edited May 9, 2018 by ollyhal
typo

[T.Konopka 8]

Ok but you haven't answered my question. Silly as it may sound, is the backup created in the end?

[ollyhal 0]

no backup was created, see for yourself:

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by the way: is there any way to safely shut down the system?

 

Regards, Olly

[T.Konopka 8]

I'm afraid you'd have to contact our support in this case.
I'm sending you instructions on what steps to go through before that in a private message.

[codowd 7]

I also have this exact problem (v4.18).  Please send me instructions also.

[ollyhal 0]

I did contact support, but no answer....

 

Today I updated the system to version 4.180 but the error is still the same.

[T.Konopka 8]

Could you give the case number? I'll look into that.

[ollyhal 0]

there is no case#, yet. I contacted support on friday (cc to you, look into your inbox) and no answer yet.

support needs to tell me when they want to initiate a remote connection - everything is set up so far, so I can tell them the correct IP which changes everyday due to provider´s restriction

Edited May 14, 2018 by ollyhal
add. info

[T.Konopka 8]

Ok, it's all clear now.

[esencia 1]

On 5/12/2018 at 3:03 PM, codowd said:

I also have this exact problem (v4.18).  Please send me instructions also.

Exactly the same problem here...

 

Does anyone have any instructions to solve it?

[T.Konopka 8]

@esenciaThe same as before, contact our support.