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Guest Message by DevFuse

Cloud Backup. Connection Problems

Tullball

By Tullball
in Say hello!

Recommended Posts

Tullball    0

Tullball
Posted (edited)

Hi there

 

My HCL works fine. Are connected to internet, and can be upgraded. Running the latest 4.590 right now. But backup doesn’t work. The last backup was from the previous owner, over a year ago. Why?

 

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Edited by Tullball
Changed picture

StuartR    0

StuartR
Posted (edited)

Hi, I have the same problem.  Was working fine a couple of days ago.  Is there a problem with the cloud servers?

Edited by StuartR

ivlas    0

ivlas
Posted (edited)
 
 

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Edited by ivlas

ivlas    0

ivlas
Posted (edited)

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Edited by ivlas

JPFChairez    0

JPFChairez
Posted

same here , any news??

JohanSj    4

JohanSj
Posted

Same problem here!

kompleksoweit    0

kompleksoweit
Posted (edited)

same problem since last night. It seems to me that this is a problem with Fibaro servers, communication from the application works remotely, but very slowly, communication with google home not work anymore and no online backup.

Edited by kompleksoweit

Tullball    0

Tullball
  • Topic Author
    • Author
    Posted

    Have to check next time I’m logged in to my cabin

    • 3 months later...

    ArcadySh    0

    ArcadySh
    Posted

    I have the same problem. Cloud backup does not work on my both devices (HCL and HC2)

    • 2 years later...

    Roben    0

    Roben
    Posted

    It's an older topic, but now I have the same problem with my HCL.

    It worked fine for me until 2022/12.

    I've made a ticket to the support.

    SmartHomeEddy    901

    SmartHomeEddy
    Posted
    44 minutes ago, Roben said:

    It's an older topic, but now I have the same problem with my HCL.

    It worked fine for me until 2022/12.

    I've made a ticket to the support.


    Are you serious, haven’t you read all the posts about remote connection today? 

    ppeterr    205

    ppeterr
    Posted
    17 minutes ago, SmartHomeEddy said:


    Are you serious, haven’t you read all the posts about remote connection today? 

     

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    • Like 1

    Roben    0

    Roben
    Posted

    @SmartHomeEddy

    Sorry, but no, I'haven't, otherwise I had not made that post.

    Nobody is perfect, you know...

    I searched for '(no)internet connection' because that was the error message and at that time 'No results'

     

    A short message on their website about the issue is much user friendly and prevents unhappy users.

    The website was reachable at that time.

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