fqax not work------HELP

[Gamers 0]

Hi  .fqax format doesn't work from any suppliers for me. And I believe the problem is with my HC3, maybe you have any idea or suggestion why it doesn't read the .fqax format? But for .fqa it does read and it works for meand it gave me an error 500

Thanks.

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[SmartHomeEddy 1,005]

That is a low HC3 number. One of the first. 
 

You have asked it before. Maybe just contact Fibaro support. 

[Sankotronic 2,370]

Hello @SmartHomeEddy

 

My HC3 serial is 00000141 and I just imported one of the Albert W. demo QA .fqax and there was no errors, so there must be some other problem.

 

Hi @Gamers,

 

can you tell us which QA is giving you error 500. Also are you logged in as superuser, connected to HC3 locally or remotely? If connected locally then did you check that HC3 is connected to the internet?

 

Giving more details when asking for help will provide you much quicker answer.

[Gamers 0]

Ticket ID: 360578

Ticket: Tech Support (fqax format)

_______________________________

 

Thank you for your message.

 Your problem is unusual, that's why I made the report to the software department. Please, be patient, because we need some time to solve this problem.

I will let you know when the issue is resolved.
 Wish you a good day.

 

Pozdrawiam/Kind regards,

__________________________

 

Andrii Dutko

Tech Support

[SmartHomeEddy 1,005]

Maybe do a re-try with the new beta firmware (if you don’t mind using beta firmware on your production Homecenter).