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Guest Message by DevFuse

Broken Zigbee!

Brytho

By Brytho
in Update 5.210

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Brytho    14

Brytho
Posted

TRAGEDY! With this new update, you’ve completely broken Zigbee!
The power-off workaround—doesn’t work.
Soft reset—doesn’t work.

Only rolling back to version “5.200.13” helped.
On 5.210, Zigbee doesn’t work at all. What a piece of junk you’re releasing!

Brytho    14

Brytho
  • Topic Author
    • Author
    Posted

    However, after a few minutes, Zigbee also stopped working after the downgrade! Probably the same issue as: 

     

    WHAT DID YOU GUYS DO!?

    MAC71    10

    MAC71
    Posted

    I am on 5.210.12 and have been for a few weeks. My Zigbee network is working just about the same as previous version.

     

    What issues are you seeing? 

    Brytho    14

    Brytho
  • Topic Author
    • Author
    Posted
    1 godzinę temu, MAC71 napisał:

    I am on 5.210.12 and have been for a few weeks. My Zigbee network is working just about the same as previous version.

     

    What issues are you seeing? 

    Currently, all actuators (switches, outlets) are offline. Surprisingly, the sensors have come back online.

    Unfortunately, the option to reconfigure all devices in the Zigbee settings is disabled (HC3). I have about 30 Zigbee devices. Manually adding everything again is pointless.

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    Support FIBARO    12

    Support FIBARO
    Posted

    Hi,

     

    Unfortunately, we are unable to resolve this issue on our side. This functionality relies on integrations and services provided by third-party vendors, and therefore its operation is outside of our direct control. As a result, we are unable to make changes to it or guarantee its proper functionality.

     

    Best regards

    Brytho    14

    Brytho
  • Topic Author
    • Author
    Posted
    4 godziny temu, Support FIBARO napisał:

    Hi,

     

    Unfortunately, we are unable to resolve this issue on our side. This functionality relies on integrations and services provided by third-party vendors, and therefore its operation is outside of our direct control. As a result, we are unable to make changes to it or guarantee its proper functionality.

     

    Best regards

    This is clearly not a 3rd-party device issue. It is a crash of the HC3 internal Zigbee coordinator. The fact that the "Reconfigure" button is grayed out in your own UI proves that the internal backend process is dead or unresponsive. 

    Please escalate this ticket to the R&D. This is an internal firmware bug, not an external vendor issue.

     

    Regards

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