Broken Zigbee!

[Brytho 14]

TRAGEDY! With this new update, you’ve completely broken Zigbee!
The power-off workaround—doesn’t work.
Soft reset—doesn’t work.

Only rolling back to version “5.200.13” helped.
On 5.210, Zigbee doesn’t work at all. What a piece of junk you’re releasing!

[Brytho 14]

However, after a few minutes, Zigbee also stopped working after the downgrade! Probably the same issue as: 

 

WHAT DID YOU GUYS DO!?

[MAC71 10]

I am on 5.210.12 and have been for a few weeks. My Zigbee network is working just about the same as previous version.

 

What issues are you seeing? 

[Brytho 14]

1 godzinę temu, MAC71 napisał:

I am on 5.210.12 and have been for a few weeks. My Zigbee network is working just about the same as previous version.

 

What issues are you seeing? 

Currently, all actuators (switches, outlets) are offline. Surprisingly, the sensors have come back online.

Unfortunately, the option to reconfigure all devices in the Zigbee settings is disabled (HC3). I have about 30 Zigbee devices. Manually adding everything again is pointless.

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[Support FIBARO 12]

Hi,

 

Unfortunately, we are unable to resolve this issue on our side. This functionality relies on integrations and services provided by third-party vendors, and therefore its operation is outside of our direct control. As a result, we are unable to make changes to it or guarantee its proper functionality.

 

Best regards

[Brytho 14]

4 godziny temu, Support FIBARO napisał:

Hi,

 

Unfortunately, we are unable to resolve this issue on our side. This functionality relies on integrations and services provided by third-party vendors, and therefore its operation is outside of our direct control. As a result, we are unable to make changes to it or guarantee its proper functionality.

 

Best regards

This is clearly not a 3rd-party device issue. It is a crash of the HC3 internal Zigbee coordinator. The fact that the "Reconfigure" button is grayed out in your own UI proves that the internal backend process is dead or unresponsive. 

Please escalate this ticket to the R&D. This is an internal firmware bug, not an external vendor issue.

 

Regards

[MAC71 10]

Hi @Brytho I have never had an active reconfigure button on my HC3. Fibaro's version/installation of Zigbee has always been 'Beta' even after all these years. Here in Australia, we don't have the variety of Zwave devices like in Europe so I am a heavy user of Zigbee as well. I have found that a lot of the time when my items drop off the network, like you are seeing, if i put my HC3 into pairing mode for Zigbee and wake up the Zigbee item, it usually will rejoin the network. I THINK the issue for me is when a battery powered device drops that it breaks the mesh connection, leading to further dropouts - then I go through the process as described; I'll be solid again for a long period of time until it happens again.

 

I know it's far from a perfect solution, but we have all been sold down the river on the HC3 and its multi-protocol capabilities or lack there of (marketing material in Aust said Zigbee and 433mhz) It's my opinion that Zigbee will never be a full, stable component of my HC3 set up. so we either need to put up with these workarounds or bite the bullet and rebuild on another platform.

 

just my $0.02c worth