suds32nz

HI I own an HCL running firmware 4.501 I am wanting to control some of the features remotely with an HTTP URL I have done this some time ago using http://username:password@ipaddress/api/callAction?deviceID=236&name=turnOn Now if I run this url I always get a login dialogue i.e. it does not seem to except the user and password Any ideas would be greatly appreciated

espone from support below, I would have thought a system that costs so much would have log files you could check yo see what is going wrong, might need to look at a new system. hello, Thanks for your e-mail. We couldn’t reproduce your issue using our testing devices, but I consulted this issue with our developers and reported them this issue (I hope it will be fixed in one of the next updates).. You can try to synchronize it, till it works or try to update system to version beta 4.141 (it may help). Unfortunately right now we don’t have any workaround for this issue We are very sorry for your inconvenience.

I have it included and moved the ccl within 0.5 meter of the lock. The issue is the sync never completes. Not sure if it is maybe an HCL issue

Given up with support sorting this, have had no response since last post

Still no answer on 22nd, pretty poor support

Well the saga continues Had this response from support 5 days after logging the issue Your issues has been probably repaired with last update of our software, so please update your system to the newest version (4.161beta).Nevertheless during synchronization process please make sure that:1) Batteries of your device are fully charged.2) Your lock need to be also close to your HCL.3) After you start synchronization please don't "refresh" page etc. just give system time to synchronization. "Also after you start synchronization" you probably need to do some action on the lock (to "wake up" it and communicate with HCL).4) Please remember that such procedure can last up to 30 minutes (in some extreme cases even 1hour). This I did and had exactly the same issue, I have responded back to support on the 17 th now waiting again. The issue to me seems to be the sync is never completed, are there any logs that could be checked ???

Have logged a support call re this issue on the 12th so will see what happens. No luck last time

HI. The issue has always been that when you sync the lock to retrieve the pins it gets about 20% through then stops (latest firmware for HCL) You can keep trying to sync but it never completes on previous firmware the system use to lock up. I have tried removing and re adding m multiple times. I did contact support the very first time but e=was un resolved (lock pin had just been added and was beta) I would really like to get this working but had no luck. HCL ver 4.160 Yale lock SYEDDB/220/NZ module Z-wave SYEDDB/220/NZ Lock and unlocking is flawless

thanks will have to see if there is anything that will help or parameters I could add ??

lock is only 1 meter away from the HCL, inclusion always works fine and says Completed Added and removed multiple times over the past year to try to get it to work. But as mention the sync never finishes. Real bummer as would bee keen to get it to integrate fully.

Using an HCL on 4.154 still no luck Basically it never completes the sync process, gets about 25% though then stops

+1

HI would be keen on this as well

HI Still no luck with my lock, do you need to remove it and re add it to get the slots to work. Have a yale lock - Touchscreen Digital Deadbolt - SYEDDB/220/NZ Works fine as a lock ie lock unlock. Device kind:Door lock Producer:ASSA ABLOY Version:83.32 Configuration:Device configured Thanks

+1