Next update from beta to stable ?

[Pascal 0]

Hello Team,

Can you give more information about the new update and the date ?

Kind regards

Pascal

[Guest Kuuno]

what is the reason for making many topics in a row for the same question?

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[Pascal 0]

what is the reason for making many topics in a row for the same question?

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To let discuss some people and it work ...

[byackee 0]

what is the reason for making many topics in a row for the same question?

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Because we have no response ..... I think i create a new topic every day with this question until have response

[budda 5]

what is the reason for making many topics in a row for the same question?

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Because we have no response ..... I think i create a new topic every day with this question until have response

Stupid mentality. You'd more likely get your account banned for spamming doing that I'd hope.

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[byackee 0]

what is the reason for making many topics in a row for the same question?

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Because we have no response ..... I think i create a new topic every day with this question until have response

Stupid mentality. You'd more likely get your account banned for spamming doing that I'd hope.

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i agree with you, i never do that but i dont understand why fibaro didnt give us any news about next update or roadmap, etc...

[Guest Sander]

I agree as wel. Opening new topics won't help.

But I am getting a little diss appointed to. Reading these awesome features on the fibaro website, getting promises about support for devices (my HRt4-ZW still don't work) and all I hear and read that it will be there in the new API, and seeing post going way back that new API will be released in a month, but its still not there. So please some clearity where fibaro is going an when things really be released so we can go back enjoying hc2 and sleep well.

[Krikroff 199]

Please FIBARO the team, please post your Roadmap! This allows us to wait without asking questions.

I am still waiting but I still believe in the box Fibaro. However Fibaro opens new markets and should improve its customer support

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[AlWafi999 0]

Hi Fibaro, we are still waiting

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[Guest jeromefr28]

2 months without response

no technical support...

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[Guest Sander]

Fibaro??? Please give us some clearity!

[NightShadowPT 0]

Please, add me to the list of people waiting for some news.

To be honest, when I see a company spend so much in marketing and so little in costumer support, it usually does not bode well for that company's future.

Hopefully I'm wrong, as I decided to spend a lot of cash on HC2 and I'd like to use it for a long time.

Just a quick "tip". I currently have 4 friends that are questioning me about the HC2 as they are also in the market for a Zwave controller. I'd like nothing more than have these friends also buy HC2, but at the current level of support/feedback Fibaro is giving, I am not able to recommend the product to them.

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And if Fibaro doesn't get their act together quickly, they will keep loosing new costumers and momentum, as the existing ones are giving bad feedback.

[Guest m.rodziewicz]

Hello. I am sales Director from Fibaro. Thank You for all information, comments. I fully understand Your flustration. Since right now we will improve our technical support and will do our best to fullfill Your expectations. I will verify the topics on forum on weekly bases and will have our support team answering comments every day. Hope You will be able to notice iprovement on our side very soon.

[jonny 0]

Hello. I am sales Director from Fibaro. Thank You for all information, comments. I fully understand Your flustration. Since right now we will improve our technical support and will do our best to fullfill Your expectations. I will verify the topics on forum on weekly bases and will have our support team answering comments every day. Hope You will be able to notice iprovement on our side very soon.

Excellent news. I'm really hoping this will be a very positive step for Fibaro, especially since the product is so promising.

[Guest m.rodziewicz]

Glad that You are satisfied. We will do our best on this. You might also expect few new products till the end of this year.

[jonny 0]

m.rodziewicz, can you give a approx date as to when the beta will become a stable build? I have requested the beta to be installed on my HC2, but was told it has been suspended for a few weeks.

[Guest Sander]

m.rodziewicz, can you give a approx date as to when the beta will become a stable build? I have requested the beta to be installed on my HC2, but was told it has been suspended for a few weeks.

Same here. Mailed my IP address and get the response that beta is suspended. Please give us a indication of the release date for the new API.

[budda 5]

Glad that You are satisfied. We will do our best on this. You might also expect few new products till the end of this year.

With all respect, I'd rather the HC2 product we all bought this year would be brought up to a working and reliable state before you direct internal resources on other products!

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[davedotnet 0]

I'd rather the HC2 product we all bought this year would be brought up to a working and reliable state before you direct internal resources on other products!

+1 from me. I've already made a heavy investment in ZWave equipment that works with all the other home automation systems but doesnt work on Fibaro and would rather leverage my existing investment than buy into the future.

[NightShadowPT 0]

Glad that You are satisfied. We will do our best on this. You might also expect few new products till the end of this year.

With all respect, I'd rather the HC2 product we all bought this year would be brought up to a working and reliable state before you direct internal resources on other products!

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+1

Anyway, if this is the kind of support we can expect from Fibaro, why buy any more of their products?

Get your act together Fibaro! You are starting to lose costumers.