Return af HC2

[Guest jenso]

Dear Fibaro

I have now had my HC2 for 10 months. and miscellaneous units.

several of these devices do not work properly, and when I contacted the store where I bought the equipment, they refer to you. I have over the last few months followed at your forum, and may note that I am not the only one having problems with these devices. I've been waiting for when the next update comes. but nothing happens.

I have therefore decided to send all my equipment back to the store to get my money back.

as I have purchased a product that does not contain what I ordered.

it is sad that this happens because your product looks promising, but your support is not working.

Regards

Jens

[jonny 0]

Very Sad isnt it. I unfortunately may have to go the same way soon. I went with a Z-wave solution as it was open, and had a wide range of modules.

However, I'm finding that lots of things arent compatible, and I have no idea of knowing what will work if i purchase modules. Which has effectively lead to my build stalling.

Very dissapointed, on what otherwise could have been a great company/product.

[Guest jenso]

Yes it is frustrating, I know of more than 10 people who have the same problem here in Denmark.og I know that several have contacted the Store where they purchased the equipment together the Danish Consumer Council, to which are warned against this product here in Denmark .

I can only encourage others to send their equipment back.

untill they get a grip on their Product / Support.

I will, however, give Fibaro a chance to come back with a solution within the next few days. before I return the equipment.

It is sad to write such a message, but when nothing happens there is no way around it.

[Guest Kuuno]

Hi jenso

Can you please describe few of the problems you have had with your product?

Thanks!

[Guest jenso]

Hello Kunno

I have a NorthQ Energy Guard NQ-9021 which is not recognized,

in addition, I have 8 pieces. Everspring AN158-2 where I can not read data on how much the use of power. 2 pcs. Poly-Combo zwave door lock which is not recognized.

when I put SMS alarm up and want to buy SMS when I have to pay for SMS via my credit card, I redirectet into a Polish payment page, which I can not buy through from Denmark.

regards Jens

[Guest Kuuno]

ko, you have some z-wave devices which have not yet made compatible with HC2

all power reading compatibility is coming in new release for HC2 and that might solve soem of your problems. I cant promise that all devices will be compatible right away.

when you bought all these from your local dealer did you get any compatibility info?

regards

Kuuno

[Guest jenso]

Thanks for the reply, yes when I bought the equipment. IT was all purchased with HC2

from the same dealer. so he know the hole system.

a question for you, are you from Fibaro?

regards

Jens

[Guest Kuuno]

it is interesting that it was not explained by the dealer then...

im exclusive partner for Fibaro in my area so Im glad to help you with Your project!

Kuuno

[Guest jenso]

Thank Kuuno

agrees that the dealer should have informed me.

but that due not change that Fibaro support does not work.

Just look at several of the posts in this forum, and they have not replied me officially on my message or other messages from other users.

regards

Jens

[Guest Fidziu]

jenso,

Its realy strange that your dealer doesn inform you about this.

If you need any technical assistant please contact us directly at [email protected]

This is the fastest way.

You can also send your phone number we will call you back and help with any issues.

[Guest Futuretech]

jenso,

If you need any technical assistant please contact us directly at [email protected]

This is the fastest way.

You can also send your phone number we will call you back and help with any issues.

Im also having problems with my HC2.

My reseller told me I was doing wrong by contacting Fibar instead of my reseller.

I could leave my phonenumber but I gues it is the same with TeamViewer, you probably will try to make contact when I'm working.............

[Guest Kuuno]

jenso,

If you need any technical assistant please contact us directly at [email protected]

This is the fastest way.

You can also send your phone number we will call you back and help with any issues.

Im also having problems with my HC2.

My reseller told me I was doing wrong by contacting Fibar instead of my reseller.

I could leave my phonenumber but I gues it is the same with TeamViewer, you probably will try to make contact when I'm working.............

in your case there is something different. i think the device is stuck somewehere between recovery. you should connect a monitor to see whats going on...

[Guest Futuretech]

jenso,

in your case there is something different. i think the device is stuck somewehere between recovery. you should connect a monitor to see whats going on...

Yes I thanks to you I know, as soon as I can get it open, I will make some pics and mail them to you.

I noticed that Fibar is trying to be more helpful (a good point to my opinion).

But if you weren´t around and helped me I would still be stuck.

My confidence in Fibar is returning a little.....

[JohnnyC 7]

I, similarly to Kuuno am a reseller of Fibaro products.

The customers I sell the product to are my responsibility and the the Fibaro products they receive are also my responsibility. I fully support this system and my customers know that the FIRST place they should go for support is to me.

For this reason I am very clear on the capabilities of the current system when making a sale. The expectation of my customer is managed by me and I of course have access to FIBARO support when I need it (which is not too often)

I would never direct my customers to Fibaro if they are having issues. It is my job to sort out any issues they have as I have made the sale to them. The customer service level of your reseller should improve. Fibaro could not possibly handle the number of enquiries that would come through if we all sent our customers to them for support.

[Guest Futuretech]

With all respect to all the resellers.

The reason why I do like this

Many years ago I had a warranty issue (Please note nothing to do with Fibar) a Judge adviced me to Always go to the manufacturer and not to the sellingpoint

[ezHome.nl 0]

jenso,

If you need any technical assistant please contact us directly at [email protected]

This is the fastest way.

You can also send your phone number we will call you back and help with any issues.

Im also having problems with my HC2.

My reseller told me I was doing wrong by contacting Fibar instead of my reseller.

I could leave my phonenumber but I gues it is the same with TeamViewer, you probably will try to make contact when I'm working.............

Your dealer didn't tell you it was wrong to contact Fibaro, but they told you it was better and faster to contact your dealer. Most dealers have a little more knowledge about the products they offer and can help you a little faster and they can and will replace a product if required.

[budda 5]

My HC2 is also sat like a lemon at the moment since early this year and done nothing because the software is still not supporting hardware even after Fibaro promising it is coming "next few weeks".

I want to love this kit but it's bloody frustrating when nothing works and no seeming progress is happening (publicly).

[antamaga 0]

You should always ask the seller to the compatibility of accessories with the console you want to use ... sometimes, despite the accessories speak the same language HC2 give information that he does not know how to use ... all the accessories are tested and should be asked if the manufacturer has already taken the test for you before you buy new accessories ... one step at a time, haste is a bad counselor ...Sorry for my English