error #3 Help-me please....

[Guest Plume]

Dear,

I'm a french user.

In first : Impossible to make a backup (backup error #3) , can not add a virtual device and more impossible to activate the advanced integration http

But I decide to use the recovery mode and error #3 appared now.

Please help Me, What can I do ?

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[Krikroff 199]

Hi fibaro: could you explain Error #3 ?

Perhaps a defective USB key ? Have you try to copy the key on another and or re format fibaro key? Warning: after a backup of this key.

Good luck.

[Guest Plume]

I just plug the key on the PC and there is nothing in it !!!!!!!!!!!!!!!!!

[antamaga 0]

It 'an interesting problem and it would be important to understand how you can avoid ... you can make a backup of the key on another disk by connecting it to a PC (when the key is still working)?

would be important to be able to buy a "key recovery" additional also

[Krikroff 199]

Fibaro must put in download section an image of the recovery USB Key...

[antamaga 0]

Fibaro must put in download section an image of the recovery USB Key...

might be a good solution

[Guest Plume]

Fibaro must put in download section an image of the recovery USB Key...

might be a good solution

+1

[Guest Plume]

No response from the team fibaro. Please, could someone send me a copy of the USB key?

[JohnnyC 7]

I have a backup of a standard USB key which I can send you but I doubt it is that simple... There are several partitions to the drive which are formatted during the recovery mode... But it potentially contains the missing files "Error 3" is searching for and the recovery process can partition the drive beyond that

Happy to send it to you and try to help but I would expect that there are warranty issues that you might want to check with your supplier based on the removal of the USB drive before proceeding.. If it was me I would take official direction from either your reseller or Fibaro only. I would expect your reseller to have a more direct line to someone from Fibaro who can help and he/she should be the first person to go to in any case.

Although I'm glad they do for my own experience, I sometimes wonder how these issues get here first, without being resolved by the agency who sold you the product.

Send me a private message with your email address and I will get the files off my office computer and send them tomorrow should you need these as a last resort

[Guest Fidziu]

This usb stick is not only for backup. It is also hardware key.

It is programed during paring process on the assembly line.

This is security function. That keps Your setting safe.

It is prepared for comming funcionality wich will be enabled when the plugins came to live.

If you change something on this drive in some time Your HC2 will tell You that somebody take away your settings.

HC2 is the only gate that is prepared to that kind functionality.

Please contact our support and provide them with Your HC2 seriall. They will prepare recovery stick image for your HC2 or will send you new recovery stick.

[Guest Plume]

still no response from fibaro! I wonder if I was right their trust!

[K.Bergmann 2]

Plume,

Let us check your issues.

Can you share your Home Center 2 on publicIP (port 80 and 22ssh) shared? I think we will be able to check it in remote help procedure. I've send you and e-mail today about it.

[Guest Plume]

Plume,

Let us check your issues.

Can you share your Home Center 2 on publicIP (port 80 and 22ssh) shared? I think we will be able to check it in remote help procedure. I've send you and e-mail today about it.

ok and how do I do ? I have a SFR Box in France.

[K.Bergmann 2]

Please download and install this application:

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And send me data by e-mail ([email protected])

We will arange remote help session.

[Guest Plume]

I expect from you

[Guest Plume]

I would like an answer to please fibaro

[Guest Plume]

I're really tired of unfulfilled promises fibaro! If this continues I will really give my testimony to the great newspapers of french press automation !!!

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