Door window sensor inclusion not working

[alijanah 1]

Hi !

I've just received my stuffs from Fibaro and succesfully added the FGD211 without any issue. However, when I tried to add the door window sensor from the same location as the FGD211 (the HC2 is in my bedroom upstairs), I can't seem to get it included in the HC2. I've tried to reset the unit. The unit itself seems to be working as I can see the blue LED when I unplug and plug the battery back and also when i touched it with the magnet but no matter how many times Ive tried to include it, HC2 can't see it. Is there something I'm missing here ?

[Hockey 1]

For sensors doors FGK101, there is a way to perform self-diagnosis status?? to know the current position.

You have to create a scene in lua??

Can anyone help me create the scene lua

Thanks

[A.Socha 133]

alijanah, try closer and press 3 per 3 clicks to be sure

[djknight90 0]

I've had the same issue.

I just kept trying and eventually it went through. On one occasion, holding the tamper switch on the back while pressing 3 times worked immediately. Different unit though, could have been a coincidence.

[alijanah 1]

This is still not working. This is not a good first time experience. Paying so much for such a crap experience. There is something flaky about this door window sensor. It's still not working and I'm doing the inclusion process right in front of the HC2. Wtf

[wasil 0]

Did You hold button on the back of sensor and then pressed 3 times tamper inside? I have had also problems to add door/window sensor to my HC2 but it was becouse I did not know how to do it properly

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[automationfan 0]

I had the same experience - then I did the following:

Replaced cover on sensor

Clicked the button on the back 6 times (not 3) - this resolved it for me.

[Lollo72 0]

Correct! automationfan I had the same to include click several time quickly on the back switch.

[RiccardoCanetta 13]

Remember to include the sensors BEFORE you mount them - once mounted, the "include" button is kept pressed on the back. For the same reason, if you unmount the sensor, you need to buy a very thin 2-sided adhesive tape: if the tape is too thick it doesn't allow the button to be pressed when you mount the sensor..

Hope it helps

R