iOS No longer connects to HC

[damo78 0]

I have recently upgraded the HC to version 3.570 and my iPhone (iOS7) now auto-updates software and so I have the most recent version of the app.

I am no longer able to control my devices, for example the lights can only be control through the web access. When I open the app it registers the correct state of whether the lights are on or off.

Any help would be much appreciated. Thanks, Damian

[Guest guideon]

Hello,

I have the same issue the IOS7 connection says all the time wrong credentials.

When I connect to the HC2 using the browser no problem.

Do we use the same credential as those in the browser ?

Please advise,

Guy Fauquembergue.

[ Added: 2013-10-07, 15:57 ]

Hello,

For local access this is the same credentials as the Fibaro browser. I cannot connect with a WiFi connection.

For remote access I have lost the password and requested a new one from the fibaro site and never received the email ?

What should I do to connect ?? Please advise I have an upset customer.

Guy Fauquembergue.

[Guest Lode]

I think you're mixing up two things here.

Remote access to your HC2 by a webbrowser (using home.fibaro.com/) has other credentials then remote access for your phone.

For your phone go to Panels --> User panel --> users

Create a user if you haven't.

These are the credentials for your phone.

I'm running 3.570 and IOS7....no problems local and remote (it's even faster then before)

[A.Socha 133]

guideon, wrong credentials that is a login and password for home.fibaro.com

about new password wrote to [email protected]

[Guest Digipat]

I have exactly the same problems.

In local acces, the initial state is correct but no action is possible on the devices. then if you try to change a state, nothing hapens but the state on the application changes and is so wrong.

[in remote acces, impossible to connect........!!!!!!!!] [solved the problem correcting the IP address but same problem as with the local acces]

I have the old version of the iphone application on my ipad and it works perfectly.

Please help. (fortunatly, the new ability of using a calendar is saving me....)

[neboj.com 0]

hi,

i am experiencing the same issue..on my iphone5 (ios7),

i have sent an e-mai to support@fibaro, seems they have alot of work.

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/emoticons/default_icon_smile.gif" alt=":-)" />

meanwhile i have tested the latest ios app on an iphone 4s (with ios7),

and it works on iphone 4s!

lets hope there will be a logic explanation/fix to this issue..

my best to you all!

[ Added: 2013-10-09, 17:38 ]

Got a second mail from fibaro suportline today:

From: Fibaro Support - Marcin Janicki

Date: 9 oktober 2013 14:31:13 CEST

To: n e b o

Subject: Re: latest iphone app is not working on my system

Dear Sir,

Do you connect to iPhone app? Please you send your access at home.fobaro.com and to HC2.

--

Pozdrawiam,

Regards,

Marcin Janicki

Fibar Group sp. z o.o.

Ul. Lotnicza 1

60-421 Poznań

Poland

Email: [email protected]

Tel: 730 038 031

Web: www.fibaro.com

NIP: 781 185 80 97

KRS: 0000370151

KZ: 1 000 000,00 PLN

W dniu 07/10/2013 17:40, n e b o pisze:

The app version is 2.01

regards,

//nebo

sent from my phone

On 7 okt 2013, at 16:44, "Fibaro Support - Marcin Janicki" wrote:

Dear Sir,

Could you tell me which version of iPhone app do you have? In Friday we released new iPhone app ver 2.01.

--

Pozdrawiam,

Regards,

Marcin Janicki

Fibar Group sp. z o.o.

Ul. Lotnicza 1

60-421 Poznań

Poland

Email: [email protected]

Tel: 730 038 031

Web: www.fibaro.com

NIP: 781 185 80 97

KRS: 0000370151

KZ: 1 000 000,00 PLN

Can someone explain what i shuld answer?

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regards,

nebo

[ Added: 2013-10-11, 19:56 ]

got an e-mail from fibaro support today,

reason for my issue was that my passwords contained symbols.

fibaro cannot handle special symbols like %,&,@,# .. etc. in the passwords.

finaly my iphone app works again after i changed my passwords to simpler ones

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(what is a bit confusing is that my passwords worked on older version of the ios app)

hope this post will help others with the same experience

regards, Nebo

[damo78 0]

Thanks neboj. Reverting back to a less secure password has worked for me.

It's very odd that a password policy change would be implemented without letting us know.

[A.Socha 133]

neboj.com, that is a protocol problem

because when we use that method

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we will get other command

Please login or register to see this link.

and hc2 will get

that there is no password and new ip is :#$%@ip/action?....